Cisco SPA 112 outbound call issue.

[josweet1972]

Firstly, i applogize if i havent posted this in the correct section but this was my best educated guess.

Recently upgraded to a Cisco SPA 112 which works fine.. but only for a few days,

then If i try to call a number i get the dial tone but the number fails to

connect & all i hear is silence.  If i hang up the phone to retry it fails to

disconnect correctly and i get no dial tone for several minutes. After leaving the phone

hungup for a few mins the dail tone returns but the same problem is still present.

A hard/soft reset of the 112 fixes the issue temporarily, but reoccures again withinn a few days.

  Running Sipgate on lines 1 and 2 on Virgin media UK ISP.

Model:	SPA112, 2 FXS
Hardware Version:	1.0.0
Boot Version:	1.0.1 (Oct  6 2011 - 20:04:00)
Firmware Version:	1.3.1 (003) Dec 17 2012
Recovery Firmware:	1.0.2 (001)

Im no expert and now at a loss and could do with some expert help tbh.

[josweet1972]

Just noticed there is a may31 updated firmware. Will test and report back .

Model:	SPA112, 2 FXS
Hardware Version:	1.0.0
Boot Version:	1.0.1 (Oct  6 2011 - 20:04:00)
Firmware Version:	1.3.2 (014) May  9 2013
Recovery Firmware:	1.0.2 (001)

[paolo bevilacqua]

Wronf forum, post in "small business voice - ATA and gateways". You can move your post using the actions panel on the right.

[Dan Lukes]

So many possible reasons. You should catch device logs and publish it here or it's almost impossible to give you a valuable advice.

Debug and syslog Messages from SPA1x2 and SPA232D ATA (Analog Telephone Adapters)

[cybersaga]

Logs will definitely help.

One thing you can check is on the Sipgate site, after you login, is there a place where it tells you if your ATA is registered? My first guess would be that it's losing registration and Sipgate is disallows calls without first being registered. But logs would confirm that.

[josweet1972]

Dan, i will see how it goes over the next week or so with the updated F/W & shall report back, and thanks for the link as i wasnt sure how to save a syslog.

Should i set the verb as high as 6, or is that an over kill.

Gabriel, I have an FTP running on my sat receiver which i will attempt to use to catch the log, but as for the the "sipgate registration", when i loose conection my ata reports its still registered & the sipgate URL, isnt in real time as far as i can tell.

My ata would have normally shown its fault since my first post 6 days ago, but unfortunately a recent power cut has reset my testing period back to 1 day.

[Dan Lukes]

I use highest avaiable level everytime. In the fact, we catch all syslog and debug messages permamently from all IP phones and ATA devices in our networks.

[josweet1972]

Can confirm with latest F/W phone still dropping connection as in original post... was hoping not to have to do logging but dont have a choice by the looks of it

[josweet1972]

Quick update & helping out for those who are also having the same trouble.

  Made some more changes and has now been up 5 days without incident. The changes i made were adding Stun support under the sip tab.