Voice Systems and Accessories - Small Business

I've had several client complaints about disconnects.The call scenario is as follows....External call is answered by the user and placed on hold.When the user retrieves the call from hold, with the handset off-hook, the call is retreived to Speaker.T...

Found this random issue at few customer sites. Customer is complaining of no audio after answering the phone. This is a random issue observed on SPA504G phone with firmware 7.5.4 and 7.4.7 From what I can see in the traces phone is sending 200 OK, r...

Hi I know I don't necessarily need SRST on a BE6K-S because CUCM on phone lines are on the same box. But I am thinking what if the UCS blade kicks the bucket SRST will be nice while its being repaired. The only thing is SRST right to use license were...

Hi, I bought Cisco SPA303 voip phone but I need it to connect to Analog telephony line, so let me know if I need any hardware/software to achieve the same?

I have just purchased 2 spa504g phones, they are bot on the same network but i want to have them in different rooms in the property and be able to transfer calls between them. I can not determine how to assign a extension number so calls can be trans...

Hi, Equipment:   QTY 1 Model:UC320W Firmware 2.3.2 (6) QTY 1 Model:SPA8800 QTY 12 Model:SPA303 Problem: UC320W reboots and re-sync all the equipment. Troubleshoot: Check electrical outlet it's working properly (done) Check UC320W power supply i...

Hi everyone, I need help with getting a UC520 to upgrade to 48 users. I have licensed successfully, however the 48 user license wont go active. I have copied the show license commands below.  The license installs, however the command from configurati...

Hello everybody,  I'm having some issues with several VoIp phones, more precisely speed dial configuration in Phone tab (gui). My configuration in extended function field is :  fnc=sd;ext=10@$PROXY;vid=1;nme=Bob fnc=speed dial vid=current phone ext...

My SPA8800 picks up calls but randomly decides to disconnect the call immediately after.  This is an intermittent condition and in most cases, if you call back it will hold the call after an off-hook event.  The errors sent to my syslog are below but...

Hi there, I'm just looking at this product. What i'd like to know is can this be set up with 4 analogue lines for inbound calls (because customer is still in contract with provider so can't fully migrate to SIP) and then use SIP provider for 4 outbo...

Hi, I got a customer with around 1000+ Cisco SPA 502 phones on our Broadsoft Broadworks Platform R21SP1. The phones are on 7.6.2. Phones are configured with Admin Password. I am trying to configure the Broadsoft Directory and configured the below i...

Hello, Could you please describe the correct way to obtain up-to-date CA certificate list for the Cisco ATA and SPA series? We provide complex software solution for VoIP, including provisioning server for our customer devices. We need this CA certif...

For our Cisco IP Communicator soft phones (used with UC500 series routers) we are seeing the following error messages in the status messages log each time the CIPC software is started:"Error Updating Locale""CTL update failed"The errors do not appear...

Hi all, I m getting attached error when i trying to open web setup tool in icm 11.0 also web setup tool logs are attached. ================== An unexpected error has occurred. The component(s) may or may not have been saved properly. Check the l...