09-14-2018 11:48 PM - edited 03-21-2019 09:13 AM
I require some help setting up VOIP with Optus ISP & a Cisco IP Phone SPA504G.
The phone is connected to power. The phone is connected via ethernet cable from "SW" port to ethernet port in modem supplied by ISP, Optus.
The phone does not have a dial tone. How do I complete setup? What more else do I have to do?
Thanks for your help!
Solved! Go to Solution.
02-11-2019 02:40 PM
So there's a public phone operator providing services to you. Sagemcom router connects your old analog phone to PBX. According the informations you provided so far, Optus is both IP and VoIP provider for you.
It seems the following article apply to your case:
Why does Optus not give out the VOIP account information?
assuming it's true, the Optus doesn't allow you to use third party VoIP phone including SPA504G one. You may either
09-15-2018 09:01 AM
You will have to add the extension details. Proxy, user id, password etc.
Did you try checking the SPA admin guide?
Thanks.
02-11-2019 02:17 AM
Thanks for your response. Apologies my delayed reply. I am using this as a home phone. Do I still need extension details? Where do I get proxy, user id, password details from? My ISP (Optus) does not supply them. Can you please link me to the SPA admin guide? The phone has an IP Address and the latest firmware. My router modem (sagemcom) has an RJ11 port for connecting simple phones and works fine. Surely I can do it over Ethernet as well though?
02-11-2019 02:35 AM
It depends. Two phones are required for call. You are speaking about one phone only. Unless we know how/where is the second phone and how both phones are/should be interconnected (at VoIP level, not on IP layer) we can provide just random (and may be confusing) advice. Please disclose VoIP topology of phone network we are speaking of.
02-11-2019 02:59 AM
02-11-2019 06:39 AM
OK. Step-by-step. First, we need to analyze your current configuration. Lets speak about old gold analog phone connected to RJ11 port of your router. You can call from such phone to ...
?
02-11-2019 01:24 PM - edited 02-11-2019 01:30 PM
The phone can call to anyone. Just like a home phone not using VOIP, it can call anyone. Which is what I want to use the Cisco for, mobile phones & landlines.
02-11-2019 02:40 PM
So there's a public phone operator providing services to you. Sagemcom router connects your old analog phone to PBX. According the informations you provided so far, Optus is both IP and VoIP provider for you.
It seems the following article apply to your case:
Why does Optus not give out the VOIP account information?
assuming it's true, the Optus doesn't allow you to use third party VoIP phone including SPA504G one. You may either
02-11-2019 04:21 PM
According to the manual, I quote "Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked
AUX is reserved for connection with the Cisco Attendant Console. It is not for use
as a telephone line port or IP device connection." Which means I can't just use the phone like the analog phone via RJ11?
02-11-2019 05:25 PM
SPA504G can't be used as replacement for analog phone. SPA504G is digital (SIP) phone. It can't connect to analog phone line at all. RJ11 AUX connector is dedicated to other purposes here.
03-30-2019 12:50 PM
First you need to to perform a manual reset and follow these instructions to set up your phone https://www.inphonex.com/support/cisco-spa504g-configuration.php
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