CME promptmgmt not working

[Hasrat Raja]

Hi,

promptmgmt for CME is not working, when the AVT number is dialed, it gives fast busy right away.

Please see the config from CME & CUE:

!
dial-peer voice 400 voip
description CUE prompt management
destination-pattern 102
b2bua
session protocol sipv2
session target ipv4:192.168.254.3
dtmf-relay sip-notify
codec g711ulaw
no vad
!

!

ccn trigger sip phonenumber 102
application "promptmgmt"
enabled
maxsessions 1
end trigger

!
!

Thanks

hasratraj

[Marcos Hernandez]

These forums are for UC500 support exclusively, not ISR's. As a general comment, please make sure that the phone that you are using to dial into the Prompt Management script is enabled for this function.

Thanks,

Marcos

[glanders]

NON UC500 conversations are found in the Collaboration Community/UC at https://www.myciscocommunity.com/community/technology/collaboration/product/uc