CP 7937G resetting continuosly in registering UC560

[CSCO10638083]

Dear Sirs,

I’m trying to connect a CP-7937 conference Station in a UC 560. In this UC I’ve got several phones working correctly. When I configure the mac address previously in the UC, the unit gets IP, it loads the regional configuration, and after it resets. If I delete the extension and mac address of the CP-7937, it loads all the firmware, and stay without extension number but it doesn’t reset.

Could anyone get me some light int this issue?

Best regards,

Ferran Gil

[Alexander Maroukian]

Hi Ferran,

Are you using non-US locale? If yes which one?

Could you post the output of the following command:

dir flash:/its | i .jar

Best regards,

Alex

[CSCO10638083]

Hi Alex,

I use the  UC500_8.6.0_locale_es_ES. I'll post the command output in a while.

Best regards,

Ferran

[CSCO10638083]

Hi Alex,

Here is the flash list:

248 -rw- 74890 Nov 20 2012 20:37:22 +01:00 user_define_4_gp-sccp.jar

250 -rw- 61655 Nov 20 2012 20:37:24 +01:00 user_define_4_mk-sccp.jar

254 -rw- 71724 Nov 20 2012 20:37:26 +01:00 user_define_4_tc-sccp.jar

251 -rw- 69843 Nov 20 2012 20:37:24 +01:00 user_define_4_rp-sccp.jar

245 -rw- 61858 Nov 20 2012 20:37:22 +01:00 user_define_4_be-sccp.jar

249 -rw- 61946 Nov 20 2012 20:37:24 +01:00 user_define_4_ipc-sccp.jar

255 -rw- 61946 Nov 20 2012 20:37:26 +01:00 user_define_4_td-sccp.jar

Best regards,

Ferran

[Alexander Maroukian · Accepted solution]

Hi Ferran,

Please enter the following command into config mode and then restart the phone:

(config)# tftp-server flash:/its/user_define_4_rp-sccp.jar

HTH,

Alex

*Please rate all helpful posts

[CSCO10638083]

Hi Alex,

The answer is correct!!!

It works fine, as other phones in the system.

Thank you very much!!.

Ferran Gil

[Alexander Maroukian]

Hi Ferran,

I am glad that the issue was resolved. Thank you for the feedback and the rating!

Best regards,

Alex

[Isaac Sanchez]

with this line I can registered my 7931 and all work fine.

Thanks