06-16-2009 06:31 AM - edited 03-21-2019 01:12 AM
How do I created an auto attend in CME, with the following configuration,
-please press 1 for....
-please press 2 for....
-please press 3 for...
-for all other inquiries please stay on the line, and the next available operator will be
with you shortly.
After created the voice part, how to point press 1 to an extension and so forth. I've
already have the prompt management configure.
06-16-2009 06:45 AM
If you are running SBCS 1.5 (UC520-7.0.3 bundle) then please use CCA 2.0 for this. It removes all the complexity and gives you a GUI interface to built what you need.
06-16-2009 06:54 AM
it's not a UC520
06-16-2009 07:42 AM
There are some sample AA scripts that do what you need on the CUE Software download page: (click on "Download Software" on the right hand side)
There is also a way to write your own scripts:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/edover.html
For questions about scripts, you can email ask-cue-editor@external.cisco.com
Thanks,
Marcos
06-16-2009 10:40 AM
Its there an easier way to do it like, the UC520 has a built in script editor
06-16-2009 10:51 AM
I thought you had said this was NOT a UC500...
If it is, then you can easily do this using CCA 2.0. Refer to Steve's post above.
Thanks,
Marcos
06-16-2009 11:37 AM
Am I missing something? I'm trying to configure a UC520 AA as described above, with the 7.0.3 bundle and CCA 2.0, but I can't see where it gives me an option to set up a custom script.
06-16-2009 11:40 AM
Not custom, but one that gives you the options you were asking about in your original post: "Press 1 for this, 2 for that". Use the SBCS AA Transfer script:
Marcos
06-16-2009 11:51 AM
Ah, thanks. Not obvious that another window opens up when you choose that script; I guess I should have tried it :-)
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide