Delay by taking a call

[Johannes Dormann]

Hi there,

this is my first post here and I´m sorry about my english is not so god.

First question I have here is a little problem with our SPA500 series. We use this phones with an 3CX PBX for serveral months now without problems, but for some weeks now there is the problem that for an incoming call you take up the handset and there is no audio for about 20 till 30 sec. After this everything works fine.

At the display there is from the first second a "connected" with a count, but as I said no audio. This problem only takes effect at the Cisco phones here and not at any other phone. Interesting is also that with every firmware I tryed the delay depends from 5 up to 40 second.

Can you give me some suggestions about that?

Thanks

Joe

[Daniele Giordano]

Typically I configure phone via provisioning using XML file. This should be the way used by 3cx also.

Try to edit an XML file and check these things:

- Set the admin password to protect the web admin menu and phone admin menu.

You must find something like this:

  your password

- Set attribute value to critical options. In this way changes will be ignored.

The ua attribute, if present, must have one of the following values:

- na—no access

- ro—read-only

- rw—read/write

The ua attribute is illustrated by the following example:

Regards.

[Johannes Dormann]

Ok I think I got it...

But when I open the provisoning file from 3CX I can´t find something like ua="ro"

It is possible to just add it where I need it?

Joe

[Daniele Giordano]

Sure. You can add the attribute value where you want.

Let me know what happens.

Regards.