02-27-2014 08:16 AM - edited 03-21-2019 08:07 AM
Hi,
Can anyone advise.
I need to have one of our did's divert directly to a mobile number.
What's the best way to do this.?
It it possible just to map the DID number direct to a mobile?
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02-27-2014 02:08 PM
Hello Jonathan,
The easiest way is if this DID is set on a phone - forward it from the phone by pressing CallForwardAll button and enter the number to which the call should be forwarded.
HTH,
Alex
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03-01-2014 09:06 AM
Yes I agree but I want to do it without a handset/phone. So there is no possibility of it getting switched off accidentally.
Sent from Cisco Technical Support iPad App
03-01-2014 01:43 PM
Hello Jonathan,
Then you may try to create ephone-dn map DID to its number and set call forward all under the ephone-dn without setting it on any phone.
In CCA this is called floating extension.
HTH,
Alex
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