The thing I'm just not clear on is what the UC540 includes, as I'm comparing it to Avaya IP Office which seems easier to understand. A user portal isn't that big of a requirement but I'm more wondering how it works for teleworkers or mobile twinning as Avaya calls it.
For example, one place says buy the UC540 for $1899. Just using it as an example, lets say I was to buy that.
Am I able to set it so that:
1) If working remotely, calls ring on my desk and mobile at the same time, like Avaya's mobile twinning? And if so, is it something users can enable or disable easily, either from their phone, or a web portal etc?
2) If I am on the road, Avaya has the one-x iPhone application, where you launch it, dial a number, it calls into the Avaya PBX, and makes an outbound call showing it's my office calling. So basically DISA. I don't need an application for that, but does the UC540 support calling into it and dialing out so it shows the office line calling?
3) Last and most importantly, does it include built in any ability for a softphone so that a user can work from home one day, launch the softphone on their laptop with a USB headset and then make calls and have incoming calls ring there as well?
We use Asterisk, so we can do the above right now but it's not really pretty. Like option 1 above is possible and easy to do. Option 2 is so so, it's def not as easy as the one-x app by Avaya. Instead users have to call our main line, dial a code at the IVR and then get an outbound line that shows their caller ID. So each user needs that manually set up in the system, it's not a built in feature. Then option 3 is possible but also not ideal as the soft phone needs its own extension and then ring groups are needed to ring their line to all their extensions etc.
Just comparing the Avaya to Cisco and I'd REALLY prefer the Cisco it's just the Avaya seems to handle the above better which is our main features we want so just trying to determine if the UC540 can do this out of box and if not what I'd need to enable it. Thanks!
