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Downloading Voicemail Messages UC520

Jesse Shumaker
Level 1
Level 1

can you download the voicemail messages manually from the uc520 instead of having to listen to them via the phones?

thanks

1 Accepted Solution

Accepted Solutions

Mario Garcia
Level 3
Level 3

The default IP for CUE is 10.1.10.1. You would point your mail client to this address for the incoming server. The username you use will be the username for the CUE user. You will have to give all the CUE users that need IMAP, IMAP permissions under configure and groups, subscribe all users to IMAP group.

Sent from Cisco Technical Support iPhone App

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5 Replies 5

Mario Garcia
Level 3
Level 3

Hi Jesse,

You can setup your email client to use IMAP to access CUE to pull the emails into your mail client.

Sent from Cisco Technical Support iPad App

David Trad
VIP Alumni
VIP Alumni

Hi Jesse,

Mario hit the nail on the head

You have two options:

  1. IMAP:
    The best form of e-mail retrieval and can also work on smart phones that are connected to the corporate exchange system, this is the ideal method and the one I always recommend first.
  2. SMTP:
    When IMAP is not an option this is your last resort, but it does have inherent issues and some major draw backs, such as, if the delivery of the mail fails it will not retry, also even though the delivery was sucessfull the VM still remains on the UC until you check it manually and remove it via the phone (Some organizations may require this as part of their policies so keep that in mind)

That is pretty much the only two ways you can do it, there are various way to manipulate each one with some bending capabilities to the rules, but this can at times generate other problems.

Hope this helps...

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

thanks for your help. is there cisco documentation on all the settings for this kind of setup? or could I simply take an outlook client on the local LAN and point it to the uc520 LAN IP with default imap settings and use the username/password for the users voicemail that I need to get access to?

Mario Garcia
Level 3
Level 3

The default IP for CUE is 10.1.10.1. You would point your mail client to this address for the incoming server. The username you use will be the username for the CUE user. You will have to give all the CUE users that need IMAP, IMAP permissions under configure and groups, subscribe all users to IMAP group.

Sent from Cisco Technical Support iPhone App