Dropped Calls on UC520

ReidJones · ‎11-20-2012

We're having major issues with our UC520 dropping calls, usually when the call is transferred for the call queue. Could someone please recommend the logs I should run to find out the reason.

Thanks

paolo bevilacqua · ‎11-20-2012

Which exact IOS are you using ?

ReidJones · ‎11-21-2012

Version 15.1(2)T4

paolo bevilacqua · ‎11-21-2012

Please update to latest and check again.

ReidJones · ‎11-21-2012

Is there a fix to this issue or a similar issue in the update? I'm downloading software pack 8.6.1 now.

Thanks

PlayvalueToys · ‎12-06-2012

Exact same issue on the latest software pack. What tests should I run.

paolo bevilacqua · ‎12-06-2012

Can you tell the exact conditions under which it happens, as you first post is not very clear about that.

David Trad · ‎12-07-2012

Hi There,

What are the lines the incoming calls come in on? Is it PSTN/ISDN/PRI or SIP? This will determine what debugs to run.

Also you need to be as descriptive as possible with your issues, give us some scenarios as that can help as well.

Cheers,

David Trad.

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