e1 pri troubleshooting tools/guides

[Ilya Shilov]

Hello!

Does anybody have information about troubleshooting build-in E1 interfaces in BE3K (Layer1-Layer3)?

I found:

Troubleshooting Using MCS 7890-C1 LEDs (http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe3k/8_6_3/system/BE3K_BK_C30C50F6_00_cucm-be3000-admin-guide_chapter_0101111.html#BE3K_RF_MFEF356B_00)

Gateway Loopback (http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe3k/8_6_3/system/BE3K_BK_C30C50F6_00_cucm-be3000-admin-guide_chapter_010111.html#BE3K_RF_G5E7F42E_00)

And that is all.

[nalbert]

Ilya,

What kind of problems are you having? Can you provide full details. Most of the troubleshooting information for E1s are in the logs. You would have to take BE3K logs and provide it to TAC for troubleshooting.

[Ilya Shilov]

Hi Navin,

Thanks for answer. We already opened case in TAC.

But the main thing that with any problem... big or small... customer should go to TAC. Because it has only LEDs: green or red... No tools, no docs about reading diagnostic logs.

About my problem... It seems that cause is on Telco side... but before we understand that five people from Cisco all around the World worked with my case. Two of them are in developers team, one of them - CCIE. Do you thing that it is right thing? Give information to customers and they will solve their problems without assistance.

[nalbert · Accepted solution]

Ilya,

I agree there should be a way to get PRI logs with out having to go to TAC. Currently you could do that with IP trunks by using sniffer capture. However there is no way to do this for a PRI. We are still developing serviceability tools. I will add to the list of items that will consider adding for future releases.

[Ilya Shilov]

Thanks!