05-21-2009 09:26 AM - edited 03-21-2019 01:07 AM
Hi everyone,
we have a new uc520 and I tried to change the language follow the steps read here , but it can’t be done,
and now the uc520 cannot read the voice data and when I trying to reset to default factory settings it says:
“Current Factory default configuration and software package on this device are out of sync. …install the newer version of package…”
I have then new version in my PC, but when I tried to upgrade it said
"cannot retrieve CUE version information"
I found this thread the same problem
https://www.myciscocommunity.com/thread/2376
At the end of the threat a guy wrote:
“the tac engineer found the problem..
the unity ip wasnt in the access list, so the cna couldnt read all the voice data
once he fixed that cna could read all voice data, and the upgrade worked as well”
How can we restore to the default factory status (as new) or what can i do.
Thanks a lot.
05-21-2009 12:39 PM
A quick way to reset to factory default is to use CLI:
1) Telnet to 192.168.10.1 and log in.
2) Type "enable" and enter enable password.
3) Do a "copy flash:UC520XXXX startup-config", where "UC520XXXX" is the default config file on your flash. You can hit the tab key to complete the file name.
4) Do a "reload"
5) After the UC500 comes up, try to upgrade again from CCA.
Let me know if this works for you.
Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.
05-21-2009 01:15 PM
I did it, i copied the file and did a reload.
after reload i connected by CCA and i traied to upgrade but i said "Cannot retrieve CUE version information"
is there another way?
Thanks.
05-21-2009 01:19 PM
Can you post the CCA logs? Just press F2 while trying to do the upgrade.
Thanks,
Marcos
05-21-2009 03:14 PM
this is the Log
-------------------------------
++: DEBUG: : Current CUE transport timeout =5000
++: DEBUG: : Current CUE deliver timeout =600
++: DEBUG: : Session clear command sent
++: DEBUG: : Session command = service-module Integrated-Service-Engine 0/0 session
++: DEBUG: : Logged into CUE.
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG: : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG: : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG: : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:869)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
7903.734 com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:64) [ERROR] WARNING: OpEnterBladeSession: old prompt 'UC520#' and new prompt 'UC520#' are identical
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:245)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:306)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Clear CUE CLI res Map
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3797)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.setNE(CueDeviceManager.java:78)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:335)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:231)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1707)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:277)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4026)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
2009.05.21-03:10:13-MST DEBUG Device: get running config
++: DEBUG: : AuthGrp@1d0e17a: getAuthCreds() called for: telnet://192.168.10.1:23; realm: null
++: DEBUG: : Current CUE transport timeout =5000
++: DEBUG: : Current CUE deliver timeout =600
++: DEBUG: : Session clear command sent
++: DEBUG: : Session command = service-module Integrated-Service-Engine 0/0 session
++: DEBUG: : Logged into CUE.
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG: : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG: : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.learnCuePrompt(CUEPlatform2.java:84)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:286)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Exception: java.net.SocketTimeoutException: Read timed out
++: DEBUG: : Learned CUE Prompt = null
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:796)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:869)
at com.cisco.nm.lib.cmdsvc.Session.tune(Session.java:779)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.setPrivExecMode(CUEPlatform2.java:210)
at com.cisco.cpnm.frmwrk.net.cmdsvc.CUEPlatform2.bladeSession(CUEPlatform2.java:292)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:53)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
7940.734 com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:64) [ERROR] WARNING: OpEnterBladeSession: old prompt 'UC520#' and new prompt 'UC520#' are identical
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.cisco.nm.lib.cmdsvc.telnet.TelnetTransport.read(TelnetTransport.java:483)
at com.cisco.nm.lib.cmdsvc.TelnetSession.rawRead(TelnetSession.java:118)
at com.cisco.nm.lib.cmdsvc.Session.read(Session.java:318)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:245)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
com.cisco.nm.lib.cmdsvc.CmdSvcException: java.net.SocketTimeoutException: Read timed out
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:306)
at com.cisco.nm.lib.cmdsvc.Session.send(Session.java:131)
at com.cisco.nm.lib.cmdsvc.Platform.testUniqueCmdResponse(Platform.java:175)
at com.cisco.nm.lib.cmdsvc.LinuxPlatform.isCurrentPlatform(LinuxPlatform.java:58)
at com.cisco.nm.lib.cmdsvc.Platform.discover(Platform.java:100)
at com.cisco.nm.lib.cmdsvc.OpEnterBladeSession.invoke(OpEnterBladeSession.java:66)
at com.cisco.nm.lib.cmdsvc.SessionContext.invoke(SessionContext.java:296)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:57)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:252)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.enterBladeSession(RecordableCmdSvc.java:46)
at com.cisco.nm.lib.cmdsvc.CmdSvc.enterBladeSession(CmdSvc.java:219)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECmdSvc(McebuVoicemailDataImpl.java:222)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.initiateCUEInfo2(McebuVoicemailDataImpl.java:295)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUECLIResMap(McebuVoicemailDataImpl.java:156)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3796)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: : Clear CUE CLI res Map
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCUEConfigs(McebuVoicemailDataImpl.java:3797)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.retrieveCueConfig(CueDevice.java:266)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.initGetConfig(CueDevice.java:223)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDevice.setNE(CueDevice.java:281)
at com.cisco.cpnm.features.mcebu.defn.cue.CueDeviceManager.getDevice(CueDeviceManager.java:40)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4028)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getSystemInfoManagementIf(McebuVoicemailDataImpl.java:4029)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:3602)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:960)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:109)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:704)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1258)
at java.lang.Thread.run(Unknown Source)
---------------------------------------------------------------
05-22-2009 08:49 AM
using console, is there a way to upgrade or replace system files?
Thanks
05-22-2009 08:55 AM
Jonatan,
You could use tftp, but it´s alot of commands since you manually have to change your config as well
Regards,
Eivind
05-22-2009 09:07 AM
Thanks Eivind
At this point the unity doesn't work, it can not read Voice configuration in CCA and it can not be upgraded, so what can I do to get the unity worked again.
05-22-2009 09:11 AM
Jonatan,
Are you able to reach Unity from CLI???
Use the command "service-module integrated service-engine 0/0 session" if I´m not completly mistaken... Use TAB to get help on the commands...
Regards
Eivind
05-22-2009 10:24 AM
I wrote the command, but nothing happen.
---------------------------------------------------------------------------------------------
UC520#service-module Integrated-service-engine 0/0 session
Trying 10.1.10.2, 2002 ... Open
---------------------------------------------------------------------------------------------
Any idea?
Thanks
05-22-2009 10:32 AM
try to press "enter" key
Regards
Eivind
05-22-2009 11:09 AM
i pressed Enter many times but nothing happen so i did a reload and after it I check the service using "status":
--------------------------------------------------
User Access Verification
Username: cisco
Password:
UC520#enable
UC520#service-module Integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is waiting for registration message
Service Module status is not available
UC520#
-------------------------------------------------------
It does not open 10.1.10.1 at browser but 10.1.0.2 does so i copied the result of Show Tech Support and attach the file in this thread.
05-22-2009 11:17 AM
Jonatan,
I guess you waited a couple of minutes after the reload before you issued the command??? It takes some time before the CUE is finished loading. Anyways, this seems like a case for TAC, or maybe one of the Cisco guys in the forum...
FYI
I issued the same command and got:
uc520#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 3.2.1
CUE running on UC500
Regards
Eivind
UPDATE:
Are you using console, telnet or SSH???
05-22-2009 12:05 PM
I use console to write the command:
service-module integrated-Service-Engine 0/0 session
and the same time i use telnet to:
service-module integrated-Service-Engine 0/0 status
You are right Eivind, after a couple of minutes it start to answer in console i attach the result,
now in telnet with "service-module integrated-Service-Engine 0/0 status" command it says
UC520#service-module integrated-service-engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is failed
Service Module status is not available
05-22-2009 12:14 PM
If you type *** before the CUE boots, and try to format the CUE and reinstall with a new version
output from the engine.txt attached:
___________________________________________
Resetting devices ....Done.
mac address for internal ethernet 00:1b:a0:2b:45:9e
Please enter '***' to change boot configuration:
ServicesEngine Bootloader Version : 1.0.3
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