error in web-administration

[newanglebeveling]

When attempting to login to the uc320w web interface, after typing in username & password, I am consistently getting the attached error message.  If I repeatedly exit the browser and login (usually about 4 times), it will finally load.  What could be issue be?

thanks,

Lance

[Christopher Edgeworth]

Hi Lance,

What version of firmware are you running?  What is the device with 10.1.1.111 IP address?

Thanks,

Chris

[newanglebeveling]

firmware version is 2.0.6 (10)

the 10.1.1.111 is one of the phones on the VLAN. It is one of the phones on the voice vlan; I just confirmed.  The system (uc320) is assigning the addresses in the 10.1.x range.

[Christopher Edgeworth · Accepted solution]

Lance,

I would suggest finding the specific phone and performing a factory reset on the phone.  If you are still having problems I'll suggest putting a call into the Support Center where they can pull some additional logs from the Configuration Utility and see what is going on exactly.

Thanks,

Chris

[newanglebeveling]

worked perfectly.  And now I know to reset the offending IP device if I get that error again.

thanks!

-L

[newanglebeveling]

Need to ammend this thread....

Reseting the phone to factory default and/or restarting phone appears to solve this issue; however......this issue keeps occuring on a daily basis.  Each time I need to access the web-menu for the uc320, I get the error message....an interesting thing tho....if I let is set on this error screen long enough 1-2 minutes, then the page fully loads in the background behind the errror message.  If I just close that browser and open a new one, I am able to login without a problem.

As this is a new system, and the phone is still under warranty, should I be looking at an RMA?  What could the possible cause be?

thanks,

Lance.

[Christopher Edgeworth]

Hi Lance,

I don't see anything at this point that indicates a hardware failure.  Perhaps it may be time to open a case with the SBSC for a more interactive debugging session.

Couple of other questions:

--Are you accessing the UC320W from the LAN or WAN side when this error occurs?

--What version of web browser are you using?  --We have seen some interop problems with IE 9 and Firefox 4.0 lately.

--To reset a phone to a clean state do this.

1. Unplug the phone from the UC320W.
2. Log into the UC320W Configuration Utility
3. Go to Configuration -> Devices
4. Delete the phone having the problems by clicking on the 'X' button.  -- This deletes the config file from the UC320W.
5. Apply the Configuration.
6. Plug in the Phone to the network.
7. Perform a factory reset on the phone.
8. Relaunch the Configuration Utility and reprovision the phone.
9. Apply.

Another option is to try putting on the 2.0 MR2 Release Candidate firmware:  https://supportforums.cisco.com/message/3355589

Chris