Forwarding shared extension to individual voicemail box

[John Platts]

Is there any way to forward a shared extension to an individual voicemail box on the UC500? The shared extension and the individual voicemail box do not have the same extension.

[David Harper · Accepted solution]

Assuming you have direct transfer to VM enabled, you can forward the shared line to the required mailbox by specifying the transfer to VM prefix.  So as an example, using a default CCA config, if you want a call on shared line 201 to go to the mailbox of extension 202, then forward the shared line (x201) to 6202.

Is that what you were looking for, or am I missing something?

Cheers,

Dave.

[John Platts]

How do I turn on direct transfer to VM on the UC520?

[David Harper]

If you are using CCA, just navigate to Telephony > Voicemail and check the box.  If you're not using CCA, then I'll have to dig out the config for you.  It's not that complicated, but there are a couple of different bits to it.

Cheers,

Dave.

[John Platts]

What are the CLI commands for configuring this feature? I use features that are not yet CCA compatible, and I noticed that some of the things I have configured are recognized as invalid in CCA 2.2.

Here are the features that are incorrectly recognized as invalid instead of being left alone in CCA:

• Shared extensions using multiple ephone-dns
  
• Octo-lines shared on multiple phones
• Assigning a ephone-dn extension as a normal button on multiple phones

[David Harper]

The config CCA generates for this feature is as follows (comments and formating are from me):

!

! Add a Transfer to VM softkey for phones that support them

!

ephone-template 16
softkeys seized Cfwdall Endcall Redial Pickup Gpickup CallBack
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Acct Park
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login
ephone-template 15
softkeys seized Cfwdall Endcall Redial Pickup Gpickup CallBack
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Acct Park
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login

!

! Restart phones so softkey changes take effect

!

telephony-service
restart all

!

! The create an ephone-dn that matches the xfer to vm prefix with as many wildcard

! dots as there are digits in the extensions.  So to transfer to x201's mailbox, you

! would transfer to 6201 in this case.  6201 routes to this ephone-dn which is call

! forwarded to VM.  So the call will go to voicemail with a redirecting number of 6201.

!

ephone-dn 88
number 6... no-reg primary
description  ***CCA XFER TO VM EXTENSION***
call-forward all 399
!

! The translation rule is used to remove the leading 6 that is applied to the

! redirecting number by the ephone-dn

!

voice translation-rule 2002
rule 1 /^6/  //
exit
voice translation-profile XFER_TO_VM_PROFILE
translate redirect-called 2002
exit

!

! This dial-peer is the one that points to voicemail.  Apply the

! translation rule to strip off the leading 6 from the redirecting number

!

dial-peer voice 2000  voip
translation-profile outgoing XFER_TO_VM_PROFILE
exit
!

! Finally, ensure that all transfers to 6xxx are performed as blind transfers

!

telephony-service
transfer-pattern 6... blind
exit

Hope that helps.  If you have any questions about how this works, please let us know.

Cheers,

Dave.

[David Trad]

Hi,

I have to say this feature is one of the cooooolest feature on the UC-500 to date.

I use it for some funky stuff since i learnt how to impliment it.. Thanks to you Dave

Cheers,

David.