05-27-2009 11:35 AM - edited 03-21-2019 01:08 AM
I've got an issue with my CIPC phones connected to our UC500.
They are all displaying time 6 hours ahead of the current time. All of my devices, UC520, CE520 and the AP521 are all configured for the correct time, and my IP Phones all have the correct time. I have confirmed the time zone setting in Windows.
My time zone is GMT-7
Any ideas?
Solved! Go to Solution.
05-27-2009 12:07 PM
I tried it on a system I have with AP521s (LWAPP controlled by a WLC526) and a UC520 called SBCS Mobility.
I got my wireless phones and desk phones to inherit their time from the respective devices, and I synced UC520 to NTP (in CCA 2.0 Device Property Drawer), and then synched the WLC526 to the UC520.
However, when I launch CIPC, it looks like it uses the time from my PC. Do you also see your CIPC is the time of the PC its running on as well?
05-28-2009 12:53 PM
Hi, look at this thread maybe it could help you ...
05-27-2009 12:07 PM
I tried it on a system I have with AP521s (LWAPP controlled by a WLC526) and a UC520 called SBCS Mobility.
I got my wireless phones and desk phones to inherit their time from the respective devices, and I synced UC520 to NTP (in CCA 2.0 Device Property Drawer), and then synched the WLC526 to the UC520.
However, when I launch CIPC, it looks like it uses the time from my PC. Do you also see your CIPC is the time of the PC its running on as well?
05-28-2009 08:07 AM
Actually, the time on all of my IP Phones (7962, 7931, etc) are all correct, and the time on all of my SBCS hardware is correct, and synced with NTP.
The time on my CIPC installed on my laptop is exactly 6 hours ahead of my laptop Windows time and the UC500 time.
05-28-2009 11:20 AM
What version of CIPC are you running? I ask because there was a timezone bug in version 2.1.1 that was fixed with 2.1.2 and later (I have 2.1.4).
05-28-2009 11:53 AM
I'm running 7.0.1.0.
05-28-2009 12:13 PM
Hi, the CIPC obtain the hour from the desktop system time where it is installed. Always is recommended that the desktop time are syncronized with the AD Server time so all the CIPC devices manage the same hour and date.
HTH
Jose
05-28-2009 12:17 PM
I understand that, but my computer time is correct, and my time zone is correct. I can't explain this...
These two screenshots were taken within a minute or two of each other.
05-28-2009 12:53 PM
05-28-2009 01:08 PM
So I need to change the time-zone setting to 0, so that it doesn't change the time on my CIPC?
It's currently set to 6, which would explain why my CIPC is 6 hours ahead, right?
05-28-2009 01:26 PM
Rigth, according to the thread the time-zone on the UC affect the hour from your CIPC. Don't forget to recreat the .cnf files for your phones.
HTH
Jose
05-28-2009 01:27 PM
OK, dumb question now... How do I recreate the .cnf files for my phones?
...thanks for bearing with me here.
05-28-2009 02:32 PM
Hi, just issue the command in after labor hours.
pbx(config-telephony)#create cnf-files
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