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Hi All, where can I get examples of the following:During an CCX inbound call the system can add a tag to the recording session. In these scenario I need to obtain the current recording session ID and a String Tag from a Web service to update te recor...
Hi,I have an IPAD where installed Jabber, it is registerd to the UCM 8.5 and can make calls to other ip phones registered on the UCM. The problem is that we cannot call any number on the PSTN (offnet).We use force authorization codes, route patterns ...
Hi,do you know how the ironport use the licenses that are licensed on the appliance. For example if i have a domain of 100 user do i have to license it for the 100% users or only for the concurrent users?Thanks!
Hi,we have an issue with an ASA 5510 on HA. Cisco Adaptive Security Appliance Software Version 8.4(1)Device Manager Version 6.4(1)The CPU runs up from 600 Mbps to 930 Mbps in one week.Can you please watch this output (attach) and tell me wath process...
Hi,did you notice that if you calculate the minutes between the begining and the ending of the call or session and then compare it with the sum of time of the queue, conversation, hold and work both times doesn't match??? All this information is extr...
Thanks for the info, but do you have an example where the CCX agent can do this."Once the agent finish the call he continue with the call work where he must add a tag to the previous recording".I mean do you have an example where the agent add an int...
Yeaphttp://www.vidyo.com/company/news-and-events/press-releases/vidyo-offers-google-hangouts-cloud-premise-based-voice-video-conferencing-interoperability/VidyoH2O for Google+ HangoutsExtend the Reach of Hangouts to H.323 and SIP Capable Video and Vo...
Hi Jenifer,If i have an ASA 5540 that is licensed for 20 context and i want to make and upgrade on them. Do i must purchased the next p/n upgrade from 20 to 50 contexts ASA5500-SC-20-50= ASA 5500 20 to 50 Security Context License Upgradeor i can ...
