How to Activate Agent Log in & Log out password?

[angelo castro]

Hi

We have cisco uc500 system and we want to know if this system support the

ACD Agent Log in & Log out password?

Regards,

Angelo

[nalbert]

Call Center functionlity is not available on UC500. You could need CCM with IPCC express.

You could use Basic ACD ( BACD) functionlity

http://www.cisco.com/en/US/docs/net_mgmt/cisco_configuration_assistant/version3_1/administration_guide/cca_31_sbcs_admin_guide.pdf

[angelo castro]

Hi Navin X Albert

thank you for info..so you mean we need to upgrade to another higher model of cisco system?

[paolo bevilacqua]

In most cases, CME is perfectly fine for small call center.

[angelo castro]

Hi Paolo Bevilacqua,

up to how many agent can be used in CME?

[angelo castro]

Dear Mr. Nalbert,

This is Elvin Soh from Hogaiyota, and I am the senior programmer in Panasonic &

NEC Call Center.

How can I set-up a Cisco Call Center c/w ACD group with password-log-in/out and show in TAPI data, says 30-50 agents.

Do Cisco also provide Voice-Logger?

Regards

Elvin Soh

[paolo bevilacqua]

As above. Password login is not supported.

TAPI is not applicable

ephone-hunt can have up to 20 members.

Voice recorder is a separate product to be purchased from third party. Cisco does not make it.