12-17-2010 07:26 PM - edited 03-21-2019 03:25 AM
We are using B-ACD for imcoming calls, the hunt group for BACD has 5 members. I want people to be able to login/logoff from this hunt group.
I have this working with the DND button, but then the phone doesn't ring when the extension is dailed directly. So it seems the alternative is using another feature/button called "Hlog".
I've added the HLog softkey but nothing happens when its pressed. I can't seem to find instructions on what else might need to be done to enable HLog.
Here is a bit of the related config info
ephone-template 16
softkeys idle Redial HLog Cfwdall Pickup Dnd Mobility
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Trnsfer Endcall LiveRcd Hold Mobility
ephone-dn 15 dual-line
number 206
no-reg primary
label 206
description Kathy
name Kathy
call-forward busy 299
call-forward noan 299
timeout 10
ephone 6
device-security-mode none
video
mac-address 0021.1BFC.BF2B
ephone-template 16
max-calls-per-button 2
username "kathy"
password 1112
type 524G
button 1:15
ephone-hunt 50 sequential
pilot A888
list 204, 205, 201, 206
timeout 8, 8, 8, 8
no-reg pilot
statistics collect
auto logout 3
description *** CCA BACD ***
display-logout All agents logged out
12-17-2010 07:34 PM
This might help you out. Hopefully all you need to do is reset the phone.
12-17-2010 07:50 PM
I have restarted the phone, the Hkey is visible, but nothing happens when it is pressed. no message on the screen or error, the key doesn't change in anyway.
12-18-2010 02:38 AM
What are the phone types? The 794x, 796x, 797x, 89xx and 99xx type phones do not support the HLogin soft key. It will show up but when you press it nothing will happen.
Try using the *3xxx (login) and #3xxx (logout) key combination, where xxx is the hunt group number. In your case do the following: Press *350 followed by the dial key, now your phone will be logged in. Press #350 followed by the dial key, now your phone will be logged out.
12-20-2010 02:29 PM
The phone I've been testing with is SPA525G and all the other phones are 524S with one wireless 7921G. I will try manually dialing the *3xx numbers when i'm at the office.
09-12-2012 04:32 PM
We still don't have Logging in and out of the BACD Hunt group working.
The #350 and *350 don't seem to work. On the phone when I dial them it connects for a second then disconnects, no feedback if it worked. But when I try calling our business number the phone still gets rung in the hunt group sequence. So the phone isn't getting logged out.
On some of the phones I can see the "HLog" button but when pressed it says "that key is not active here".
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