03-01-2008 02:18 PM - edited 03-21-2019 12:53 AM
Hi,
I am setting up an AA. I have different numbers going to different extensions. I would like for 1 of the extensions to ring on every single phone so that it can be picked up by whoever is available. Is there a way to do this with the UC 520?
Solved! Go to Solution.
03-01-2008 08:22 PM
The way that this is normally done is to add a second line appearance. You can create the this following way:
1. Enter the CLI.
2. Enter enable mode.
3. type "configure terminal"
4. Based on the number of simeltaneous calls you want the users to answer, enter the same number of ephone-dn's (see below for 4). The last ephone-dn needs to have "huntstop channel".
ephone-dn 120 dual-line
number 5001
description Main Line
name Main Line
huntstop channel
no huntstop
!
!
ephone-dn 121 dual-line
number 5001
description Main Line
name Main Line
preference 1
huntstop channel
no huntstop
!
!
ephone-dn 122 dual-line
number 5001
description Main Line
name Main Line
preference 2
huntstop channel
no huntstop
!
!
ephone-dn 123 dual-line
number 5001
description Main Line
name Main Line
preference 3
huntstop channel
5. For every phone you want to ring, enter the following (the ephone number is the number of the physical phone. The button is the actual button you want the number to appear on). Do this for each ephone you want the line to ring on.
ephone 13
button 2o120,121,122,123
6. type exit.
7. save your configuration.
8. In the auto attendant, point the number to the extension you added in the ephone-dn. In this example, 5001 was used, but you can use any number you want that meets your dial plan.
03-01-2008 08:22 PM
The way that this is normally done is to add a second line appearance. You can create the this following way:
1. Enter the CLI.
2. Enter enable mode.
3. type "configure terminal"
4. Based on the number of simeltaneous calls you want the users to answer, enter the same number of ephone-dn's (see below for 4). The last ephone-dn needs to have "huntstop channel".
ephone-dn 120 dual-line
number 5001
description Main Line
name Main Line
huntstop channel
no huntstop
!
!
ephone-dn 121 dual-line
number 5001
description Main Line
name Main Line
preference 1
huntstop channel
no huntstop
!
!
ephone-dn 122 dual-line
number 5001
description Main Line
name Main Line
preference 2
huntstop channel
no huntstop
!
!
ephone-dn 123 dual-line
number 5001
description Main Line
name Main Line
preference 3
huntstop channel
5. For every phone you want to ring, enter the following (the ephone number is the number of the physical phone. The button is the actual button you want the number to appear on). Do this for each ephone you want the line to ring on.
ephone 13
button 2o120,121,122,123
6. type exit.
7. save your configuration.
8. In the auto attendant, point the number to the extension you added in the ephone-dn. In this example, 5001 was used, but you can use any number you want that meets your dial plan.
03-02-2008 07:42 AM
Thanks for the very helpful information. That works great! Is there a way to modify it so that if no one answers then it goes to VM? I tried having it forward to a particular phone if there is no answer so that it would go to that phones VM, but then the overlay stopped working. Oh, I am working on a UC 520 if that makes a difference. Thanks again for your help!!
03-02-2008 08:15 AM
Hi Matthew,
Just to add a note to the great info from Ken. Even with this setup you can use the Call Forward No Answer as you correctly tried. It should be set to go to the VM Pilot number for the system. In this example the VM Pilot is 6000;
ephone-dn 120 dual-line
number 5001
description Main Line
name Main Line
call-forward busy 6000
call-forward noan 6000 timeout 10
huntstop channel
Hope this helps!
Rob
03-02-2008 09:21 AM
Rob, this is perfect. Thanks!
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: