Hi Brandon,
I don't expect anyone to drop their normal commitments. I actually have made amazing progress and started to figure things out and correct some mistakes I was making. I still have some questions though.
That is awesome news
So lets tackle your questions
I'm starting work on setting up an auto attendant. We want to keep the auto attendant as similar as we can to our old one. With our old AA, there was an option to go to our directory, where you can punch in the first few letters of a name followed by # and it would reply with matching name and extension. I notice there is a directory list that I can maintain in the UC560. I'm having trouble, however, figuring out how to go to a directory prompt from the auto attendant main menu. Is this possible with the UC560? I just want the same behavior, if possible, as our old phone system I.E. main menu with option to take you to another menu with the directory function. Any guidance is greatly appreciated!
I had to ask me a question about a feature I have never used or setup LOL
Here in Australia it is actually not a common feature, well not that I am aware of, the dial-by-extension though is a requested feature.
I can tell you this, the dial-by-name option is in there, and from what I can tell, so long as the names assigned to each extension are done right then in the Auto Attended when you set say "Option 1" or button 1 in the AA to do Dial-by-Name then it will cascade to that prompt management... But this is is far as my knowldge goes on this feature, I am terribly sorry I cannot help you further than that.
Edit: Also, I am testing dialing in and out. We are using our old PSTN lines for the system. We have 5 lines going into the UC560 (we purchased the expansion card for more FXO ports). Is there some sort of priority set up for the FXO ports? I tried plugging into 0/2/3 and wasnt able to dial out but when I plugged into 0/1/0 I dialed out just fine. Maybe I don't understand the fundamentals of how this part works?
This is a good question
I can only speak for how it works in the Australian environment, and why I say that is because I have noticed in other regions and based upon that region configuration they worked differently to us here and it has tripped me up a couple of times when providing support to them on here.
As I understand it, the System will start at the last configured FXO which in your case should be FXO Line 5, it does this because it will assume that all the calls will come in on line one if exchange based hunting is in place, and then go line two and then three etc..etc..etc.. However I do believe there is a way to do some form of enforcement but this may not be available in CCA and might only be a CLI based configuration, you are using a mix of Priority on the DIal-Peer and trunk enforcement.
FXO service do not operate like ISDN/PRI so there is some strict rules in place to ensure they operate correctly and no line collisions take place.
I haven't seen or played with CCA 3.2 and thus am not aware of any potentially new functionality, so maybe there might be something in the new version to allow for manipulation specific to your question
Sorry I was unhelpful this time round, and still sad I was not able to do a remote session with you in time and give you some training as well, maybe later I can make it up to you
Cheers,
David.
Cheers,
David Trad.
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