Re: No phones listed in CME/CUE GUI

Jeff Cooper · ‎06-25-2011

Hello, I have a uc560 running and all is well. All phones registered under "show ephone reg". I can pull up the gui under /ccme.html and i see everything but phones. I can pull up the CUE gui and go under users and see the phones listed with their extensions when i try to associate a phone with a user. Under the Phones section, no phones are listed. When I try to add phones it says "no new phones to add". I worked with TAC some and they appear stumped and could only suggest reinstalling the GUI files.. no success there either.. ????? Thanks for any insight!

mcasimirc63 · ‎06-25-2011

Post a screenshot.

David Trad · ‎06-26-2011

Hi Jeff,

Was this system configured with CCA or is it a CLI configuration?

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

Nathan Compton · ‎06-28-2011

Under Telephony-service, there are some commands that need to be in place for you to be able to access the GUI. One that could be missing is :

Telephony-service

dn-webedit

Regards,

Adam Compton

Jeff Cooper · ‎06-29-2011

Thanks guys for the responses.. here's what's up - probably unique to the uc540, uc560?

My max-ephones was set for the max - 114.

I had put in my ephone numbers as the extensions to keep it simple.

ie

ephone-dn 214

number 214

...

ephone 214

mac-address xxxx.xxxx.xxxx

...

and so on

i had 2 extensions (and thus ephones) that were under 114

ie

ephone-dn 100

number 100

...

ephone 100

mac-address xxxx.xxxx.xxxx

button 1:100

...

ephone-dn 111

number 111

...

ephone 111

mac-address xxxx.xxxx.xxxx

button 1:111

...

--------------------

with 35 phones on the system, but these the only two extensions under the max ephones number "114", these were also the only 2 phones listed in the GUI.. all the other extensions/phones were ephones (and ephone-dns) greater then the actually number "114"

so, i left the ephone-dns as they were reflecting extensions, but i deleted all the ephones and reentered starting at ephone 1 thru ephone 35

viola - all phones showed up

thus, i take it the gui on the uc540 and uc560 only will recognize ephone xxx that are 114 or less in sequence number

thanks guys.. you're always quick with the respones

(and also why tac couldn't figure it out - since they're probably use to dealing with non-uc500 models)