Hi Everybody,
I have a new issue with the UC320 W of one of my clients. After resolving with your support a problem with the disconnection tone, now I have a new issue. The problem of this new issue is that it doesn't happen at every call, but just sometimes, and I cannot understand if randomly or with some logic. When somebody calls one of the 3 lines connected to the FXOs, sometimes the caller doesnt' hear anything, while we hear him, and this happens also when the Voice Mail or the Auto respondant answers. As I said before, it doesn't happen at every call: in fact, if the caller hangs up and calls again, everything works fine. I have the last firmware updated as well as the last region pack (Italy_x3_v1). Also installed a PMF sent to me by Cisco (
Manual Entry Disconnect Tone.pmf) that allowed me to manually entry the disconnect tone. I wish somebody could help me quickly, because the client started to be tired of having always some issue...
