12-29-2009 01:51 AM - edited 03-21-2019 09:22 AM
It happens with two different SPA2102 devices (5.2.10 firmware) that the service stop working (all the led of power data and phone, switch off and switch on). To restart the service we have to switch off the power, wait several minutes, and switch on.
After putting a fan close to the SPA2102 the ATA randomly switch off and restart immediately (the uptime of the devices is 00:00:00)
Is a problem of overheating? The traffic passing trought the ATA (NAT is enabled) is always almost 3Mbit/s in down and 500Kbit/s in upload and the phone is connected using a sip account.
We saw that even with only the phone connected and low traffic the problem remain (leaving the ata on during the night, in the morning we have to restart the ATA).
Why is happening this? is there a solution to solve the problem?
Enrico
01-08-2010 08:22 AM
Nobody can help me?
Thanks
Enrico
01-04-2012 12:05 AM
My suggestion is:
- upgrade the firmware to latest version 5.2.12
- enable syslog on SPA and check the reboot reason
- protect your SPA from SIP attacks
You can download the firmware from cisco site and enable syslog from SPA menu.
These are the common reboot reasons:
C means cold reboot
Wmeans warm reboot, won't redo dhcp
H means hardware reboot, usually caused by power or code reset
0x00000000 Boot due to power on, reported as "reboot reason:H0" in syslog
0x00000001 DHCP fail
0x00000004 parameter changes (through web, provisioning. For example when device's profile rule is changed...)
syslog log will show "reboot reason:W4"
0x00000008 upgrade successfully
0x00000010 reboot requested by IVR or Web
0x00000016 parameter mismatch [example you are changing a parameter that should not be changed such as MWI]
0x00000020 upgrade backoff
0x00000040 reboot requested by SIP
0x00000080 upgrade failed
0x00000100 channel swap detected
0x00000200 Ethernet Link down
0x00000400 SIP Error
0x00000800 Slic Alarm detected
0x00001000 duplicate IP detected
0x00002000 Using last good known IP and reboot after 30 minutes
0x00004000 slic error
0x00008000 slic error
0x00010000 resource exhausted
0x00020000 pppoe failed
0x00040000 WAN and LAN subnet conflict
0x00080000 TDM error
0x00200000 reboot caused by DHCP auto sensing feature
0x00400000 reboot caused by remote customization
0x30300010 phone reboot caused by:
selecting "reboot" on phone's interface [example: Setup > 12]
syslog will show "reboot reason:H30300010"
0x633a02d1 out of memory
0x73720168 code corruption [recover by performing a factory reset]
0x7372016c code corruption
0x737202d1 out of memory
0x7372092b IP address change due to DHCP lease expiring
Let me know your results.
Regards.
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