Re: PAP2 keeps rebooting with reboot reason:H736c0041

kralg0000 · ‎02-18-2011

Hi!

We had been running a PAP2-NA unit without problems for quite a while. Last week it started rebooting after every 5-6 seconds and keeps logging the followings:

Jan 1 12:00:00 001217FD2269 System started: ip@192.168.6.5, reboot reason:H736c0041
Jan 1 12:00:00 001217FD2269 System started: ip@192.168.6.5, reboot reason:H736c0041
Jan 1 12:00:00 001217FD2269 #011subnet mask:#011255.255.255.0
Jan 1 12:00:00 001217FD2269 #011gateway ip:#011192.168.6.1
Jan 1 12:00:00 001217FD2269 #011dns servers:#011
Jan 1 12:00:00 001217FD2269 192.168.6.1
Jan 1 12:00:00 001217FD2269
Jan 1 12:00:00 001217FD2269 Line 1 Proxy:sip.neophonex.hu
Jan 1 12:00:00 001217FD2269 Line 1 Proxy:sip.neophonex.hu
Jan 1 12:00:00 001217FD2269 Line 1 Outbound Proxy:sip.neophonex.hu
Jan 1 12:00:00 001217FD2269 Line 1 Outbound Proxy:sip.neophonex.hu
Jan 1 12:00:00 001217FD2269 Line 2 Proxy:sip.neophonex.hu
Jan 1 12:00:00 001217FD2269 Line 2 Proxy:sip.neophonex.hu
Jan 1 12:00:00 001217FD2269 Line 2 Outbound Proxy:
Jan 1 12:00:00 001217FD2269 Line 2 Outbound Proxy:
Jan 1 12:00:00 001217FD2269 Profile Rule:/init.cfg
Jan 1 12:00:00 001217FD2269 Profile Rule:/init.cfg
Jan 1 12:00:00 001217FD2269 Profile Rule B:
Jan 1 12:00:00 001217FD2269 Profile Rule B:
Jan 1 12:00:00 001217FD2269 Profile Rule C:
Jan 1 12:00:00 001217FD2269 Profile Rule C:
Jan 1 12:00:00 001217FD2269 Profile Rule D:
Jan 1 12:00:00 001217FD2269 Profile Rule D:
Jan 1 12:00:00 001217FD2269 Line 1 Preferred Codec:G711u
Jan 1 12:00:00 001217FD2269 Line 1 Preferred Codec:G711u
Jan 1 12:00:00 001217FD2269 Line 2 Preferred Codec:G711u
Jan 1 12:00:00 001217FD2269 Line 2 Preferred Codec:G711u
Jan 1 12:00:00 001217FD2269 RTP Packet Size:0.030
Jan 1 12:00:00 001217FD2269 RTP Packet Size:0.030
Jan 1 12:00:00 001217FD2269 IDBG: st-0
Feb 16 01:14:38 001217FD2269 RSE_DEBUG: reference domain:sip.neophonex.hu
Feb 16 01:14:38 001217FD2269 DNS Querying host: sip.neophonex.hu, result ttl=318
Feb 16 01:14:38 001217FD2269 Query result ip[0]:193.91.75.213,
Feb 16 01:14:38 001217FD2269
Feb 16 01:14:38 001217FD2269 RSE_DEBUG: reference domain:sip.neophonex.hu
Feb 16 01:14:38 001217FD2269 RSE_DEBUG: reference domain:sip.neophonex.hu
Feb 16 01:14:38 001217FD2269 RSE_DEBUG: reference domain:sip.neophonex.hu
Feb 16 01:14:38 001217FD2269 [0]RegOK. NextReg in 3599 (1)
Feb 16 01:14:38 001217FD2269 [1]RegOK. NextReg in 3599 (1)
Feb 16 01:14:39 001217FD2269 fs: 09483:09483:65536
Feb 16 01:14:39 001217FD2269 fbr: 0:0000:0000:02e0e:0004:0003:3.1.3(LS)
Feb 16 01:14:39 001217FD2269 fhs: 01:0:0001:fp2:rd_pval:6:-1:0
Feb 16 01:14:39 001217FD2269 fhs: 02:0:0002:upg:app:0:3.1.3(LS)
Feb 16 01:14:39 001217FD2269 fhs: 03:0:0003:upg:app:1:3.1.3(LS)
Feb 16 01:14:39 001217FD2269 fhs: 04:0:0004:upg:app:2:3.1.3(LS)

Does anyone have any idea what reboot reason H736c0041 is?

It looks to me that it even connects successfully, but after a second it spuriously reboots...

Software version: 3.1.3(LS) Hardware version: 0.03.4

Any clues are welcome!

Daniele Giordano · ‎02-19-2011

This is my suggestion:

"H" reason normally means an hardware reboot, usually caused by power or code reset.

Try to upgrade your PAP with the last firmware 5.1.6, perform a factory reset and reconfigure it.
You can download the firmware from this link:

http://www.cisco.com/cisco/software/release.html?mdfid=282414114&softwareid=282463187&release=5.1.6&relind=AVAILABLE&rellifecycle=&reltype=latest

If the problem is not fixed, check your warranty and open an RMA.

Regards.

kralg0000 · ‎02-19-2011

Hi Daniele,

Thanks for your response. I tried upgrading the firmware but it doesn't start downloading the new one, I guess because it never gets into idle state. As I mentioned it restarts every like 8-10 seconds.

Any idea how to figure out the meaning of this reason code?

Thanks.

Daniele Giordano · ‎02-19-2011

I've noticed that the PAP reboots continuously if the "Internet" port is not connected. Try checking the cable and try connecting the PAP to a different device.

Regards.