07-31-2011 06:18 PM - last edited on 03-25-2019 10:58 PM by ciscomoderator
Hi Cisco Team,
Firstly let me just congratulate you on the release of CCA 3.1 and what a FINE release it is
So let the fun begin...
Was bored on the weekend so I decided to give this thing a good once over, and finished it of this morning by checking its ability to work with 3.0.1 based configurations, and I must say, CCA 3.1 performed exceptionally well, and was pleasantly surprised by a number of things.
Pros:
CCA is starting to take good form, it is edging close to be in competition with its fellow WEB GUI, given that in the past if we engineers needed to do remote work we had SSH or via Port Forwarding web access to the GUI, we are still not quite there yet with CCA, and when you can get VPN access and for CCA to work with it, you have a partial replacement, but still a long way away from reaching that goal. None-The-Less, 3.1 provides a good insight into the road map of its development, and so far it is clear that the design team is listening to the community at large, it is evident that our collective opinions/thoughts are being looked at and this can only serve to make CCA a more well received configuration tool, especially with those who are still quite adamant that it cannot serve as a replacement for the WEB GUI or CLI.
CONS:
Not many CONS can be listed at this stage, the major issues that were outstanding in CCA 3.0.1 still have to be put through their paces and this can only be done (In theory) on the same systems that this issue was happening.
To be put to the test in round 2 of testing:
The Wrap Up:
All up there was about 6-8 hours spent looking over this, and overall this is a good release and it has the HUGE thumbs up, no where near as many features as what I thought it would have, and given that Cisco do not seem to publicly show what is on the road map I suspect that there will be some with shared disappointment and others who have been hanging out for some of these very much needed features with shared excitement.
Who knows maybe the next release of CCA will be a huge surprise and it will be a Xmas present wrapped up with all sorts of goodies, the real compliment would be having a well defined and workable Office Manager that is vastly improved and will work hand in hand with the latest CCA, but alas that is another issue entirely.
All-in-All my hat goes of to the Cisco Team, a job well done and I am looking forward with a renewed energy for the next release of CCA, by the time we have exhausted this versions capabilities we should be ready for the next big surprise...
Cheers,
David.
08-01-2011 07:33 PM
Hi David,
Thank you so much for taking time to share your thoughts about CCA 3.1! I'm really glad you noticed the speed improvements and the new desktop icon! Those were not "features" per se, and we didn't list them in the CCA 3.1 announcement or the Admin Guide, yet team put a lot of effort into improving overall user experience with CCA - interaction and the looks. Thank you for pointing those out!
On the CONS section:
Not in CCA yet. This is a candidate for CCA 3.2.
You are right. There is an issue with saving Bonjour devices properly in the topology view. We will look to address this in CCA 3.2.
I agree. IDLE URLs should be part of CCA. This is a very solid candidate for CCA 3.2 .
This is a neat feature and would provide a more convenient way to save topology comparing to simply taking a screenshot, and then saving this screenshot in PDF format. This is on the CCA to-do list for one of the upcoming releases.
This would indeed be very powerful. May not be available in CCA 3.2, but I took a note of it for the future. Thank you.
This, I believe, is an IOS limitation.
Are you refering to AnyConnect client? Will need to check.
Have you run into this issue in Expert mode? How many users were you configuring at a time? We will need to verify this in our lab.
We will verify this in the lab.
Again, thank you for sharing your thoughts and suggestions with us. I'll circle back with you on our lab findings.
Sincerly,
Anna
08-02-2011 06:02 AM
There are a few items not listed above that really need to be added into CCA:
08-02-2011 01:35 PM
I'm working on round two of the review John
Doing 2 brand new builds and a couple of upgrades, this should complete the cycle of the review and already I would have to expand a fair bit more on my first review.
Cheers,
David.
08-02-2011 06:06 PM
I am starting to wonder if David ever sleeps... One important feature that should be included in the next version should be the ability to test SMTP server settings on the voicemail to email section of CCA. A button that shoots out an email similar to the one in Outlook would be perfect. Troubleshooting right now is a big pain due to changing and applying settings after someone leaves a voicemail.
08-02-2011 06:17 PM
[Review Update 2]
Well round two has begun, and not off to a good start I must say
Being my typical self and always just throwing myself into the deep end and just migrating to the latest, I decided to use CCA 3.1 for two new builds.... Errrr was not expecting what happened, needless to say I had to calm myself down before writing the update
Issue 1:
I am not a big fan of coincidences, I am a believer that things happen for a reason, I don't know if this was a user error issue, but I have used CCA for so many systems I know my way around it reasonably well, and have done quite a few systems with version 3.0.1, so I am at a loss to the above problems.
Issue 2:
One of the features that was made available in this version was to disable the DHCP service, the following was observed.
Feature Request 1:
I dare say a 3rd update will be required, once I resolve these two problems and get these systems into a production state, it might be worth while reviewing the new features, I will need to allocate a system and a time to do this so I can break it without having things thrown at me
Back into the snake pit I go, managed to write this up whilst waiting for both configurations to apply
Cheers,
David.
08-02-2011 06:25 PM
Connect a second screen (probably need a TV for 100 users) to your laptop and set the resolution to the absolute max to see more users. The CCA team knows about this issue also because I ran into as well.
08-02-2011 07:09 PM
Hi Marcus,
Connect a second screen (probably need a TV for 100 users)
I just played this scenario through my head... I have a smile from ear-2-ear now, you made my day
Me: " Hey Boss"
Boss: "Yer"
Me: "Can I please have a big azz TV screen please"
Boss: "WTH For??"
Me: "I need it to do configuration in CCA"
Boss: *** WALKS AWAY SHAKING HIS HEAD ***
Me: *** WONDERS WHAT HE SAID WRONG ***
I am sure everytime I am spoken to I am asking for more stuff which means more money spending... Well I am starting to get that impression anyway
Oh I needed that laugh... Thanks again
Cheers,
David.
08-03-2011 05:02 PM
and tucking a 60" LCD TV under your arm is going to make: doors, your arms, your car size - not to mention client reactions, a bit problematical
08-03-2011 06:15 PM
Hi Robert,
Good to see you back on the forums
I trust everything is going well with you these days, I haven't heard from you lately so I just assumed you have mastered and tamed the UC-500 beast
I am consulting Hudini on how I can get away with the big tv problem, although he has no valid number anymore to call, might have to try throgh other channels to track him down
Cheers,
David.
08-03-2011 06:52 PM
Hi David
No, just been reading your adventures!
My box is pretty solid now – but have to venture more into the “telephony side” – ACA, Voice Mail set up, etc.
Time has been consumed with the trivia avalanche of this premise move of my actual UC560 client; who has decided to have 3 of the last 4 weeks on leave – while Rome burns around me…
Such fun! J
Hmmm… on the TV issue, I could make up a part number, buy it from Kogan online – and then you could tell the Boss it was a new piece of diagnostic kit from a new Disty???
(devious, am I not…) J
Regards,
Robert Prideaux
Director
Ailean OnLine
Description: Description: ailean_colour_complete_sml
08-02-2011 08:07 PM
Hi David,
Issue 1:
I'm sorry to hear about the Telephony Wizard set-up problems you ran into.
Would you be able to email me (atsukerm@cisco.com) the logs from both UC560 systems by going in CCA to Help->Supporting Info->Troubleshooting log ? We need to investigate this further.
Thank you,
Anna
08-02-2011 08:12 PM
Would you be able to email me (atsukerm@cisco.com) the logs from both UC560 systems by going in CCA to Help->Supporting Info->Troubleshooting log ? We need to investigate this further.
Uhm that will be a little hard to achieve from one of the computers, it no longer works, well boots up anyway.
Will work on the other one for you once it becomes free as it is working pretty hard at the moment to do 2 UC-560's and 2 UC-320W... I am attempting to grow extra arms and eyes today
Cheers,
David.
08-02-2011 07:52 PM
Hi David,
- The link to download the SSL software is broken, when you click on it to takes you to a site that displays the following error "The download process was interrupted.Please restart the download process. If you continue to see this message, contact Cisco support at web-help@cisco.com
Are you refering to AnyConnect client? Will need to check.
You are right. This URL is broken. I'm looking into it to get it fixed. Thanks for pointing out!
- Bulk user modifications: Version 3.0.1 had a nasty issue of randomly deleting user configuration or not properly applying the request and at time disabling that users details in the system
Have you run into this issue in Expert mode? How many users were you configuring at a time? We will need to verify this in our lab.
- CCA Correctly applying Park Slot configuration without having to restart the whole system, on all installs that required Park Slots after the fact, this issue is prevalent and at each of those installation the only way to get Park Slots working was to restart the whole system once the configuration was applied
We will verify this in the lab.
Testing team weren't able to reproduce either of these issues in the lab. If you come across any of these again, can you please semd me (atsukerm@cisco.com) the logs AND the config files from your system?
Thanks,
Anna
08-02-2011 07:59 PM
Hi Anna,
Testing team weren't able to reproduce either of these issues in the lab. If you come across any of these again, can you please semd me (atsukerm@cisco.com) the logs AND the config files from your system?
Sure will, I have a case open right now on this system with an attached SPA-525G2 phone, which is directly related to the park slot issue as well
That's on another thread that is active at the moment.
I seldom expect things to be reproducible, I am fairly certain I have been cursed and have become a firm believer in green gremlins (The nasty kind) aiming to sabotage every single install
Cheers,
David.
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