Smart CallConnector error with IE

[steven1066]

I have installed the Smart CallConnector for my UC560 and it is working form Outlook, however when I try to use it within IE I get the following error:

HTTP error occured, please contact your administrator.

What do I need to do to correct this?

Thanks in advance,

Steven

[Alberto Montilla]

Dear Steven;

I will escalate your case. Meanwhile, can you please tell us which IE version are you using as well as the OS version?

Regards
Alberto

[shtalukd]

Hi Steve,

Would you please send us the screenshot? Also, would you please try to right-click and disable the IEToolbar to see if the problem is still occurring? We'd like to know if this is a IE problem or IEtoolbar CallConnector issue.

Thanks,

[steven1066]

Sorry for the dealy.

No screen shot but it has been tested with XP Pro with SP3 along with IE8 and Firefox 6.

Thanks,

Steven

[steven1066]

Product Build Version = 2.01.012

ccPopup version = 2.1.0.115

[slockley12]

Good morning,

I have the same problem with a UC540 installed two weeks ago.

Error is :-  HTTP error occurred, please contact your administrator.

When I tested it I was using XP pro with SP3 and I tested with IE 8     and firefox 6 and I got the same http error.

If someone can suggest what I can change on the client please let me know. Thanks in advance.

Stephen

[shtalukd]

Hi Stephen

It looks like that you have problem update the license to full-licensed. Do you have time for a webEx session so we can troubleshoot together. Please provide us your email address and let us know when would be good for you, then I'll forward you a webEx invitation.

Thanks,

CallConnector Team

[slockley12]

Good morning,

Thanks for the reply. I will have a engineer on-site tomorrow. I will

first upgrade the license however what information will I need to

register on the client machines?

TIA

Regards

Stephen

Stephen Lockley

Security & IT Technical Consultant

Talkwire LTD

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[steven1066]

Stephen,

glad to hear that this is moving forward for you.

Please keep me posted on the progress by updating this discussion.

Much appreciated.

Regards,

Steven

[slockley12]

Steven,

I will keep you posted tomorrow.

Regards

Stephen

[shtalukd]

Hi Stephen,

We'll need to Click on Update License on the screenshot above and enter PAK-ID/Serial number to update from TRIAL to Full-Licensed.

If you need additional assistance, please send us email at cs-callconnector@external.cisco.com or ucc-beta@external.cisco.com or call us at (408) 335-0124

Thanks,

CallConnector Team

(408) 335-0124

[slockley12]

Good evening,

Silly question. Where do I get the PAK-ID/Serial number from?

Regards

Stephen

[shtalukd]

Hi Stephen,

Have you purchased UCC/SCC licenses? From the screenshot, this UCC Client is using TRIAL and has 41 days left. If you purchase license, you should receive a Cisco Software Claim License Certificate.

Thanks,

[slockley12]

Good morning,

No we did not get any licenses due to us being told that this was the

free version. I have asked for costs of the licenses.

I will let you know.

Regards

Stephen

[steven1066]

Stephen,

Cisco Smart CallConnector Toolbar:

The Cisco Smart CallConnector Toolbar is available as a free download to resellers from the Cisco.com download site for Cisco Unified Communications 540 and 560 customers. No ordering required.

Note: this came direct from the data sheet for the toolbar

Cisco Smart CallConnector Advanced Client:

This is an orderable and chargeable item.  You do require a server for this to function.

Regards,

Steven