Solved: Auto Attendant only works half the time

[jcarter]

The UC500 is setup to answer with auto attendant.  The auto attendant always picks up.  When you press 0 during auto attendant, it should forward to extension 20 according to the AA script.  This only works half the time.  The other half, it goes to dead air.  Any ideas where to start troubleshooting?

[jcarter]

They have 8 incoming lines.  Maybe related to some of the incoming lines?

[jcarter]

Here is what I did to fix it:

Cascading incoming calls

1. Add a preference x line to each all call ephone-dn starting with 0 then 1 then 2 etc.  You do not have to add preference 0 to the first line since preference 0 is the default for all lines.

2. Add a no huntstop line to each ephone-dn except for the last one.  The last one is the huntstop line but you do not have to add it since huntstop is the default for all lines.

Example:

ephone-dn  20
number 222 no-reg primary
label allcall1
description allcall1
name allcall1
preference 0 is default so it does not actually show up in the config
call-forward noan 7207 timeout 30
no huntstop
hold-alert 30 originator
!
!
ephone-dn  21
number 222 no-reg primary
label allcall2
description allcall2
name allcall2
preference 1
call-forward noan 7207 timeout 30
no huntstop
hold-alert 30 originator
!
!
ephone-dn  22
number 222 no-reg primary
label allcall3
description allcall3
name allcall3
preference 2
call-forward noan 7207 timeout 30
no huntstop
hold-alert 30 originator
!
!
ephone-dn  23
number 222 no-reg primary
label allcall4
description allcall4
name allcall4
preference 3
call-forward noan 7207 timeout 30
huntstop does not show up in the config since it is the default
hold-alert 30 originator
!