SPA 5xx | DND not sync with Broadsoft

[a.shivam132]

Hi,

I am using Cisco SPA 525g, but when i apply DND from the terminal, it does not sync with the Broad Soft.

I am using firmware: 7-5-3.

Any idea, how to sync the DND with Broadsoft, when applied from terminal.

Regards

Shivam

[joellvanoostveen]

Hi Shivam,

Have you already enabled the following parameters under 'SIP' when youre logged on as admin :

'Hold Package'

'Talk Package'

'Conference Package'

You might also need to delete all the entrys at 'Vertical Service Activation Codes' under 'Regional'.

Regards,

Joëll

[a.shivam132]

Hi Joell,

Yes other packages has already been active.

Cisco 504G is working fine. The only issue is with 525G.

Regards

Shivam

[noctradeit]

Hello Shivam,

Did you also enable Feature Key Synch on the SPA525G?

You can find it under Ext 1 > Call Feature Settings: Feature Key Sync: Yes

This must solve your problem. I also use Cisco SPA525G and Broadsoft.

Kind Regards,

Richard Vernooij