SPA112 not picking up firmware

[terryip83]

Hi,

about 60-70% of the SPA112s that I have deployed are not requesting firmware even after it picks up a new upgrade rule. The current firmware they are running is 1.2.0 (028). The firmware we are trying to upgrade to is 1.2.1 (004). I have checked the xml config for both working and non-working units and the upgrade rules are the same. The only differences between the configs were user details, ip addressing and on the 1.2.1(004) devices there were 2-4 new lines that weren't there before. A reboot of the device didn't seem to trigger a request for firmware. However, a factory reset and reprovision did. I don't particularly want to factory reset or manually upgrade 300-400 devices, so does anyone have any ideas?

Thanks

[nseto]

We haven't seen this problem.

Do you notice if there's a error in the log file when it tries to do an upgrade? 

If you haven't obtained a log file, you can set it up, link is

https://supportforums.cisco.com/docs/DOC-9862

[zimtiaz]

Hi,

I tried upgrading the device and I figured out what exactly to do when you get in to a problem like that. So lets start off once again.

Snce SPA112 must get an IP first through a DHCP on WAN port. Connect the SPA 112 device according to the instructins told in this article till the step 3.

http://www6.nohold.net/CiscoSB/Loginr.aspx?login=1&pid=4&app=search&vw=1&articleid=2775

Once you access the web GUI of SPA112 follow the contents of the following article and upgrade the firmware

http://www6.nohold.net/CiscoSB/Loginr.aspx?login=1&pid=4&app=search&vw=1&articleid=2676

In your case I believe the window got stucked at the point when it says "The upgrade is successful" and then there was no further response to HTTP requests.

Restart the device and see if it works or not. If it does not then log in to the router web GUI and navigate to the ARP table and see what are the VLAN assigned to the IP address.

NOTE: Both the router and SPA should be in the same VLAN. This way only the device will respond to the HTTP requests. If they are in a different VLAN's, navigate to the VLAN and disable the LAN memberships. For example there are two VLAN ID 1 and 100. Disable the LAN ports for the ID 100 and only enable it for 1.

Navigate to the ARP table again and refresh it. Both the IP addresses should be in the same VLAN. If yes. Access the SPA112 with an IP address assigned to it again and navigate to Administration > Firmware Upgrade. You will see the firmware of the device has been upgraded.

(optional) Upgrade the firmware again. This time, it will go through and the device will restart.

Let me know if you still need any help.

[terryip83]

Hi Zubair,

If I try a manual upgrade, the firmware upgrade is successfull. However, when trying to centrally control the ATA with an upgrade rule, only 1/3 of the ATAs are able to upgrade. I'm trying to avoid having to take the manual route as I have 300-400 devices with this issue.