03-04-2011 02:22 PM - edited 03-21-2019 03:45 AM
Hi,
My SPA504G reboots over and over again. It says Initializing Network, Checking DNS and then reboots. I removed all the cables except power to see if its a network issue but its not. There is not way to stop it.This device was working without any issue until I tool one of the customer service agent's help to configure the expansion module SPA500S attached to this module.
I am using asterisk 1.7.
Any help is appreciated.
Thanks!
Solved! Go to Solution.
03-04-2011 02:49 PM
Hi Deepak
It could be a parameter that is affecting phone, have you tried a factory reset and re-configure from scratch? If not, as soon as you get message "initizializing network" click on setting button it is between vmail and mute buttons, then scroll down to find "Factory Reset" option, select it and apply.
Regards
Rogelio V.
03-04-2011 02:49 PM
Hi Deepak
It could be a parameter that is affecting phone, have you tried a factory reset and re-configure from scratch? If not, as soon as you get message "initizializing network" click on setting button it is between vmail and mute buttons, then scroll down to find "Factory Reset" option, select it and apply.
Regards
Rogelio V.
03-05-2011 06:14 PM
Thanks Rogelio V, that was a sigh of relief. I appreciate.
06-28-2014 12:38 PM
hi, i have a similar problem. My ip phone spa502g when i finish configuring always reboots and stays connecting. I try all and still not working. What can i do? i appreciate the help. Thanks
06-29-2014 01:14 PM
Reconfiguration of most options will trigger reboot. So you need to do nothing. According "stays connecting", I'm not sure what you mean, but it has nothing to do with this thread.
Start new thread for your new issue and describe it a lot. You should turn on syslog & debug messages and catch them. It will helo you to analyze issue. It will help us to give you a valuable advice.
06-01-2016 01:28 PM
My ip phone spa504g when i finish configuring always reboots and stays connecting. I try all and still not working. What can i do? i appreciate the help. Thanks
by the way not save changes of factory reset
06-01-2016 01:40 PM
Reconfiguration of most options will trigger reboot. So don't be surprised your phone reboots when you finish configuration.
Be more specific describing your issue - "not working" is so vague. But don't continue here - this thread is marked solved and closed already.
Create new thread for it. Don't forget to describe issue in details (e.g. what you did, what you expected to happen, what happened).
06-01-2016 02:25 PM
I have a little problem with one device spa504g , I've done some configuration inside of this telephone , update of leguage Spanish , then my device SPA504G reboots quickly, then it appear a message checking dns and reboot again,
some solution?
firmware 7.6.1
thank you..
03-04-2011 02:56 PM
I had a similar issue, although I'm not sure if the phones rebooted or just got stuck on 'Checking DNS'. I had the setting for 'Key_System_Auto_Discovery' set to yes. Turn this off, and see if that helps.
Also, what other files do you have on your TFTP server (if you're using that for provisioning)?
03-05-2011 06:15 PM
Thanks for the reply Alex but where can find this parameter. Also I am not using provisioning feature no ftp/tftp.
03-05-2011 07:21 PM
Bottom of SIP tab. Any luck with the factory reset? Also, are you on the latest firmware (7.4.7)?
03-07-2011 06:04 AM
Yes, factory reset worked. Thanks!
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