UC320 "Force Night Mode" ... by calling in?

[Chet Prokop]

How does a user tell the UC320 to go into after hours mode--"night mode"--while away from the office? 

Living in Houston during hurricane season, we often see customers not able to 'get in' to an office--so they have to tell their PBX to "not be open that day!"--to stay in night mode. 

Is there a method to flip the automated system to "night mode" by dialing in? -- so the customer can handle direclty without goint to a web interface... where the Internet may be down during storms?

Chet.           

Chet Prokop, PE, PhD
Cisco Select Partner
IT and Telecom Services - SMB
Houston, TX       

[wenyang]

Hi Chet,

The night mode can only be toggled through force night button or changed through automated system in the configuration utility. Currently there are no other methods to change the system to night mode.

Best regards,

Wendy

[Chet Prokop]

Thanks, Wendy.

Hi, Wendy.

Hopefully someone's put this on the 'future feature list'?  It's pretty strange not to have any way to ‘remotely’ toggle the NightMode somehow?  … by a user calling in and using some command mode prompt duriung an AA even??…

I don’t even see a way in the management software to toggle this if we were called to help the customer after they left their office? (without putting into auto mode and adjusting settings ... then redoing later.. ugh! … this all takes the control from the customer.

To that extent, is there a 'status' somewhere in the config software that shows the system is in "Night Mode" if a force night mode button is selected? 

Chet.

Chet Prokop, PE, PhD
Cisco Select Partner
IT and Telecom Services - SMB
Houston, TX

[wenyang]

Hi Chet,

You can check the system status at Configuration Utility -> Status -> Devices. It tells you if the system is at day mode or night mode.

Best regards,

Wendy

[Chet Prokop]

Thanks, I didnt see that. ... Now all we need is the other half... having a button to slide over to "Night or Day"... in the config scheduling page.

... I'm trying!

Chet Prokop, PE, PhD
Cisco Select Partner
IT and Telecom Services - SMB
Houston, TX

[asparrowhawk]

Hi Chet,

While there is no native support for this, the following would work: -

Have all day calls go via the Auto Attendant with message 1 something like "Welcome to XYZ Widgets, if you know the extension you need please dial now or hold for an operator" - with an appropriate timeout and a transfer step to the operator extension with VM on the back of this.

When your hurricane strikes, the user could dial in and at the message dial the AA prompt recorder extension (default 398) and re-record prompt 1 to something suitable - the call flow would not be changed so subsequent customer's calls would timeout to the operator and hence VM.

Obviously the prompt would need to be recorded back to normal after the emergency situation was over.

Not the most elegant solution but functional.

Regards,

Andy