UC320W and SPA525G2 - Firmware Upgrades

[Steve Akinsola]

Hello knowledgable ones:

I have a combo of (one) UC320W managing (2) SPA525G2s. Once in a while I will lose the configurations on the SPA525G2s (thank goodness for backups). The SPA525G2 has a firmware version (7.5.2), I believe the new firmware version is (7.5.6), last time I spoke with CISCO support, I was sent a patch that fixed something to do with impedance settings of the SPA525G2, and I am hoping the 7.5.6 has this fix and the fix for periodic resets.

Since my warranty is long gone, can someone please help me? I like CISCO products and don't want to ditch these for competitor's products.

Many thanks.

[michael o'nan · Accepted solution]

What do you need help with? The question is not clear...

[Steve Akinsola]

Thanks Michael, please see my previous post.

[michael o'nan]

Do you have the firmware and you just need help loading it on the UC to upgrade the phones?

[Steve Akinsola]

...yes, I do have the firmware.

[Reuben Farrelly]

It sounds like you've come here looking for Unified Communications (Voice) support, whereas this is actually a Unified Computing (Data Center) support forum.

[michael o'nan]

While using CCA go to Maintenance > Phone Load Management. Here you will see a tab to upload phone loads. When the IP phone reboots it should see the new firmware and upgrade.

[Steve Akinsola]

Need ability to upgrade SPA525G2 firmware from (7.5.2) to (7.5.6) using (a) UC320W or any other way local to the device. UC320W is connected to the SPA525G2.