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UC320w Call drop off after 15:04

james.brittain
Level 1
Level 1

‎09-18-2012 02:29 AM - edited ‎03-21-2019 06:18 AM

Hi All,

So we have had this VoIP setup now for about 5/6 months, and recently we have started to use BT meet me conferencing service, on every call to them the line drops after 15 minutes and 4 seconds.

We do not have this issue on any other call.

Have spoken to our sip provider they can’t ID any issues and have also spoken to the BT Meet me team and they have no idea.

Our UC320 and spa504G phones are isolated to our data network but both go through a Meraki MX60 for usage monitoring, Voip has priority.

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rbordner
Cisco Employee
Cisco Employee

‎09-18-2012 11:35 AM

Hi James,

I would suggest opening a support call with Cisco Small Business Support.  The support team can obtain syslog messages of the BT Meet me call and determine what side is disconnecting the call at the 15min 4 sec time frame.  Then it can be determined if the BT Meet me service is dropping the call or not.

Regards,

Randy

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