Update firmware UC320 have big problem !!!

[SIRIPHAN SONMANEE]

Update firmware UC320 have big problem !!!

I got new UC320W. when I connected it to internet, the new firmware was shown in WebUI.Then i accepted to upgrade, after it was upgraded to 20% it show not enough memory and crash. after that I can't access to WebUI its show httpd service is close but now i can access via telnet but i don't known user and password  becuase i use the same password from WebUI but can't access to UC320 with telnet. How i can fix it ?

[Efim Kuznetsov]

I'm very disappointed.

Cisco deceives her customers and partners in this way.

[wenyang]

Hi Efim,

Cisco Small Business Support team can help you to unlock the unit. Please contact them to get the user name and password.

Best regards,

Wendy Yang

[ahjawad1693]

Hi Wenjin,

I too have a Cisco UC 320W which we bough long ago from local partner, but we did not used it for long. Now we try to use it only to see that its not supported in our region (Saudi Arabia) I tried to talk to support team and they said device is out of support by couple of months. Is it any way i can engage them to give me the password for telnet so that i can figure out if i can add/remove dial plans.

JAwad

[Raj T]

Hello Ahmed,

Do you have a Support Contract on the Box? If there is no support contract, you may not get any support on an out of warranty box. You may want to consider getting a support contract and then contact SBSC.

http://www.cisco.com/cisco/web/solutions/small_business/shop/index.html-tab-Services

Hope this helps.