03-22-2010 07:32 AM - edited 03-21-2019 02:20 AM
Is it possible to change a users voicemail password from inside the CCA or is the only way to reset a voicemail password is by logging into the CUE gui via a separate browser. It just seems odd to me that I can't change a user's password from the CCA. I am runing CCA 2.2.
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03-22-2010 12:52 PM
SO this is the password to adjust the password :-)))), so to speak.....
The password in CCA COnfigure:Telephony:Voice: User Extension tab is used by the phone user to "log in to User Options web pages" to change phone settings. The password applies to the Cisco Unity Express GUI, and the IMAP (Internet Message Access Protocol).
So we default this as 12345 in the TSW (soon to be 123456 since OM wants to see 6 charachter minimum length).
So if my uder is George Washington with UserID Georgew and password 123456,
I open http://10.1.10.1 and log in as Georgew/123456
I go to Configure Users, select George W and there, you can see where you can set the "PIN"
Try that.
Steve
03-22-2010 08:29 AM
Office Manager is also an option for this kind of task:
http://www.cisco.com/go/officemanager
Thanks,
Marcos
03-22-2010 08:32 AM
Thanks Marcos. But if we exclude Office Manager for a minute, can I reset a users voicemail password with CCA, or is that function limited to the CUE GUI?
03-22-2010 09:10 AM
You should be able to do this in CCA via the Users page under the Voice Tab.
Marcos
03-22-2010 09:33 AM
Thanks Marcos. I agree that I should be able to do it from here, but I must have a bug since this is not successfully changing the users vm password.
03-22-2010 12:52 PM
SO this is the password to adjust the password :-)))), so to speak.....
The password in CCA COnfigure:Telephony:Voice: User Extension tab is used by the phone user to "log in to User Options web pages" to change phone settings. The password applies to the Cisco Unity Express GUI, and the IMAP (Internet Message Access Protocol).
So we default this as 12345 in the TSW (soon to be 123456 since OM wants to see 6 charachter minimum length).
So if my uder is George Washington with UserID Georgew and password 123456,
I open http://10.1.10.1 and log in as Georgew/123456
I go to Configure Users, select George W and there, you can see where you can set the "PIN"
Try that.
Steve
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