Voice Systems and Accessories - Small Business

We use SPA501G phones with an Asterisk server. This phone has no soft buttons or screen.There is a single tranfer button which seems to only allow attended transfer which is not allowed by our system for various reasons.When I set the following optio...

SPA303 phone will not factory reset after entering password. It doesn't prompt me with "wrong password Retry" just stays with a blinking cursor waiting for me to enter something else. S.P. tells me phone is toast but all I did was switch it to SPCP m...

Hi,Can you tell me if the LDAP directory lookups are enabled on the phone, can the Attendant Console use them? For example can we page through results on the Attendant Console?Thanks.

I looked around the Cisco site, but I cannot download any SSL VPN clients for Windows because I don't have any sort of contract?  You have to pay?I'm deploying a UC540 and I'd like to remotely be able to access the unit w/ CCA to configure it, so I w...

I get caller ID working about 60 % of the time on two analogue lines - Works 100% of the time on my single SIP.However, it never matches these numbers against the stored entries within the corporate directory - and I have no idea why?A seperate quest...

Hi All,I have managed to configure 2 UC520 sucesfully both voice and data show UP status on CCA - thanks for the help on this.I can ping the IP address on the remote site (UK) and can connect to the UC520 without using the VPN client so it looks like...

Hello All,I have a strange issue with my VPN connection. I have configured the VPN connection using the CCA application and all seems to be correct when I check the profile. However when I connect using Cisco VPN Client 5.0.07.0440 when establishing ...

I have stopped and restarted the services but that doesn't make any difference.I am at a loss here....

Hello,I'm trying to integrate my UC540 with Microsoft Lync 2013 with the UC540 as the media gateway.  So far I can call UC540 extensions from the Lync clients and make external calls through the UC540.However I can't make any calls from UC extensions...

I have a user damaged phone that I need to replace. Is there a way for me to set up the new one and move his extension and voice mails over?

Hello,When I call my phone number I hear 2 rings before the uc320w picks up the line and streams the welcome message. Is there a way to make it so that the unit immediately streams the welcome message. The problem is that I also have a 800 number whi...

I have a customer that is moving from their UCM 7.1 to a BE6K.  The have ucss/esw and I cannot figure out how to migrate their current licenses on UCM.  They are getting new hardware, so it is not a upgrade to the existing servers.  Also is there a w...

Hi,a customer of me has a UC560 with one SIP-Trunk to a SIP-Provider.a "show sip-ua register status" shows the SIP-Trunk as registered.Everything works, but incoming calls.Sometimes calls come in and sometimes not.When I do a "debug ccsip message" an...

We have a UC560 with about 50 users.  Most users have personal VM but a few will not.  We want to set up a GVM box and set up an indicator on a line button for all phones.  We have tried using the floating extension method but then the line button sh...