Voice Systems and Accessories - Small Business

Hi,after a software pack update on our UC520 no conferencing are available for the phones? I call internal with my colleague and I click to Conference on my Phone and dial a external number. After that I have the external call on my phone and the int...

hello,i have a UC520 connected to cisco1841 router. the UC is on the same subnet as all my servers and computers. while all computers and seervers are able to access internet, the UC is not able to. trace-routing the ping i found its reaching the rou...

I know that "The Business Edition 6000 Cisco Unified Contact Center Express supports up to 100 concurrent call center agents with agent-based service" but .... How is this enforced? can 110 or 120 Agents concurrent be loged in if there is available c...

Dears please help me on thisvoice translation-rule 1rule 1 /2837599/ /599/rule 6 /2837596/ /596/rule 7 /.*2837555/ /123/2837... are my SIP DID nos123 is my AA extn596 and 599 is an ip phone exteni need to transfer directly to an external no (mobile n...

I have a UC540 with a VIC2-4FXO installed for a total of 8 FXO ports and 7 SPA525G2 phones.  When placing or receiving calls on any port there is noticeable static / noise in the background.  I've verified with a plain analog phone that the lines sou...

Hi,a customer of me uses a UC560 (IOS 15.1.4)I have to configure two SIP-Trunks, one for SIP-Provider and another for a door station.Both trunks need different credentialsmy config is:credentials username 1111 password 0 1234 realm Provider1credentia...

I have a UC in site a. It is all set up for vlan1 and vlan100.  When I setup the tunnel I did split tunneling with 192.168.10.0   10.1.1.0 and 10.1.10.0. I only want the VPN router to pass essentially vlan100 and 10.1.10.0. How do I go about this? On...

HelloI'm having trouble finding documentation on how I might add a second person on a phone. In other words, how do I get multiple extentions to go to different lines on the same phone? I'm using a UC 560.Many thanks.

How many SIP Trunks does the Cisco UC560 support out of the box?  Also any SIP Trunk expansion options?

Hi,I have 3 DID's , when someone calls one of these numbers , can i display on a Cisco spa504g phone the number they have dialed ? Or a name of a blastgroup ?Thk youSent from Cisco Technical Support iPhone App

We use SPA501G phones with an Asterisk server. This phone has no soft buttons or screen.There is a single tranfer button which seems to only allow attended transfer which is not allowed by our system for various reasons.When I set the following optio...

SPA303 phone will not factory reset after entering password. It doesn't prompt me with "wrong password Retry" just stays with a blinking cursor waiting for me to enter something else. S.P. tells me phone is toast but all I did was switch it to SPCP m...

Hi,Can you tell me if the LDAP directory lookups are enabled on the phone, can the Attendant Console use them? For example can we page through results on the Attendant Console?Thanks.

I looked around the Cisco site, but I cannot download any SSL VPN clients for Windows because I don't have any sort of contract?  You have to pay?I'm deploying a UC540 and I'd like to remotely be able to access the unit w/ CCA to configure it, so I w...