03-24-2011 06:48 PM - edited 03-21-2019 03:51 AM
Updated an older UC520 to package 8.1 now we can not access prompt management.
The CCA & CUE GUI show the extension "300" but when it is dialed from a connected phone it rings "busy".
I can provide show runs of UC and/or CUE if needed.
Thank you, Paul
03-24-2011 08:34 PM
Hi Paul,
Can you please confirm that you have a voip dial-peer that points to the CUE pilot?
Maybe if you can provide the running configuration with the sensitive stuff removed.
Cheers,
David.
03-25-2011 07:52 AM
03-25-2011 05:20 PM
Hi Paul,
ccn trigger sip phonenumber 300
application "promptmgmt"
enabled
maxsessions 1
end trigger
I was always under the impression that maximum sessions was set to 6 but in this instance it is set to 1, not that i think this will just struck out to me as being odd.
Although i am not sure if the ACL entry is an issue as i cant see that, can you do a debug of when you try and call the CUE so we can see what is going on??
Cheers,
David.
03-28-2011 08:19 AM
David, "maxsessions 1" is the default for Prompt Management.
The dialogue box does not allow a change.
I have an engineer looking at this now. Here is what he suggested:
Please check following steps to enable/recover prompt manager:
1. Connect to the CUE webpage (default url is 10.1.10.1) and login.
2. Go to System -> Call-in Numbers and click on Add.
3. Select 'promptmgmt' from the Application drop down menu.
4. Choose a new extenstion number appropriate to your dial
plan to use for prompt management (our example: 777). Enter this in the Call-in Number field and click the Add button.
5. Next go to Configure -> Groups and click on Add.
6. Enter a Group ID and name for the group and select Administration via Telephone under Capabilities, then click Add.
7. Now go to Configure -> Users and select the user you wish to have the ability to record prompts.
8. If the user does not already have a pin number, enter
one now. Note that a pin number is necessary to access the feature.
9. Click on Configureà Groups. Click find and select the group
you just created. Click Owners/Members. Click Owners/Members Click Subscribe member. Click Find. Click users. Click Select row(s).
10. Repeat steps 7-9 for all users you wish to let record prompts.
11. Now SSH into the router. At the global configuration
prompt enter the following commands (replace 777 with the desired extension number):
dial-peer voice XXX voip
description **cue prompt management number**
destination-pattern 6500
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
* Note that 10.1.10.1 is the default ip address for CUE.
Recording Your Prompts
03-28-2011 02:46 PM
Hi Paul,
Thanks for the update, let us know how you go with it all
Cheers,
David.
04-05-2011 09:22 AM
I was looking for an explanation to use the prompt management, because I tried to access to the prompt recording extension, but the operator asked me for my extension and then for my PIN number.
I wasn´t able to find or change the PIN number, but after I read this thread, I found that, inside the CUE
Configure -> Users -> Edit User -> change PIN number
Now, I can record prompts from the phone. Thanks,
04-05-2011 11:56 AM
Rosana, glad to see you found an answer here.
About the Prompt issue above, we are leaning towards resetting CUE to factory default then redoing the upgrade.
I will post the results. Paul
04-05-2011 03:13 PM
Hi Paul,
we are leaning towards resetting CUE to factory default then redoing the upgrade
In regards to this comment, can I asked what made you arrive to this decision?
For me it is good to understand why some people choose one path from the other(s) it kind of helps me to refine my processes as well.
Also am I right in thinking that you resolved the Prompt Management issue or the problem still exists and you want to reset it to factory defaults and start again so you can see if that resolves the problem?
Cheers,
David.
04-05-2011 03:41 PM
AvT (Administration via Telephone) is certainily a feature we expect to work. When you run the CCA TSW it will ask you for one use authorized to dial the AvT extension. But after that in Day 2 CCA usage (CCA Expert Mode), you can authorize every phone via the CCA Prompt Management TAB in the AA GUI window.
https://supportforums.cisco.com/docs/DOC-14594 is a lab we posted to show how it can work from outside dialing in as well.....
Hope it helps. If this doesnt work, it would be a bug.
Steve
04-05-2011 11:36 PM
HI there,
I am having a similar issue however I can successfully dial the Prompt management number but the pin number fails when trying to log in. I cant find anywhere in CCA 3.0 to change the pin number. Is there anywhere? Also, I subsequently went into the ephone configuration and manually entered a pin but still no luck. Is this the correct place to add it? (I would use the GUI but I cannot get authentication to work for it either...)
04-06-2011 12:25 AM
Hi rmcewin,
This was exactly my problem. I explain it in my answer:
I wasn´t able to find or change the PIN number, but after I read this thread, I found that, inside the CUE
Configure -> Users -> Edit User -> change PIN number
The CUE address is http://10.1.10.1
Regards,
04-06-2011 11:50 AM
It's entered from phone (tui) by user himself when authenticating to CUE first time. AvT uses that.
As the gentleman stated, you can adjust this from that GUI as well.
04-07-2011 09:08 PM
Thanks for the replies. The user can access his VM using that pin OK however the propmpt management fails when using the same one. I am having trouble accessing the gui at the moment however I finally found out how to set the pin via cli.
CUE#username john pin 1234
Dont go into conf t mode. Thats what had me fooled.
04-13-2011 09:34 AM
It's entered from phone (tui) by user himself when authenticating to CUE first time. AvT uses that.
As the gentleman stated, you can adjust this from that GUI as well.
Steve
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