08-29-2012 12:28 PM - edited 03-21-2019 06:13 AM
I manage to get it to register with broadvoice ( I see the logo on the phone) but no dial tone. It says: Phone unprovisioned on the screen. Can someone help me please!!
08-29-2012 01:28 PM
Reginald,
Did you convert the 7960 to SIP Protocol? By default the 7960 phone has SCCP protocol configured. If you have a broadvoice application the SPA 30x or 5xx series phones might be a better fit for you.
Randy
08-29-2012 01:50 PM
Hi Randy,
Yes i did and i can see the SIP logo on the right side of the LCD.
08-29-2012 02:53 PM
I believe you need to load a sip profile via tftp server. I need to defer to other community members for examples.
Randy
08-29-2012 04:40 PM
Hi Randy,
Ok, i load the sip profile and i now have a dial tone. But i can not make a call or get a call. When i called the number it went to voicemail. What am i doing wrong? Please help!!!
08-29-2012 04:45 PM
What dial plan did you upload into the phone, does it match what number you trying to dial?
Does the phone generate a SIP invite message to the Proxy Server and what is the reply message?
Randy
08-29-2012 05:06 PM
Ok Randy, am very new to this. Where do i input the dial plan? The proxy address, i have two options:
outbound_proxy_server: proxy-nyc.broadvoice.com
registrar_server: sip.broadvoice.com
Which one do i input as the proxy address?
08-29-2012 05:17 PM
The status messages are E101 MISC Error: Config Error unable to boot
W350 unprovisioned proxy backup
W351 unprovisioned proxy emergency
08-29-2012 05:34 PM
Reginald,
I would recommend reaching out to Broadvoice for a 7960 configuration example on what settings are required and support for their SIP service.
Randy
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