03-19-2013 08:32 AM
I can not manage an Ironport S370 from SMA M670 !!!
The manager show me the next message in the Identity tab: * Realm or sequence not found
I can import the configuration but I can´t publish it because the manager show the next message "Incompatible AsyncOS Version"
Manager system:7.9.1-030
WSA system:7.5.0-833 for Web
03-19-2013 11:35 AM
Please make sure that the WSA is correctly assigned to the configuration master 7.5. If it is not assigned to a config master the box cannot be managed.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-19-2013 01:03 PM
Christian,
I could not assign it because the identity tap show me this message.
03-20-2013 04:35 AM
Can you take a screenshot of the following items in the M series?
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-20-2013 09:14 AM
I imported the configuration from the device JUNO1 because it has the version 7.5...
03-20-2013 11:02 AM
In that last image location. Can you click on one of the WSA's names?
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-21-2013 07:08 AM
03-21-2013 07:40 AM
Well the issue right now is that juno1 is assigned to the wrong configuration master. Please verify that under Management Appliance -> Centralized Services -> Security appliances -> Juno1 is assigned to config master 7.5.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
04-28-2022 12:31 AM - edited 04-28-2022 12:32 AM
Thanks, this was exactly the issue I faced after upgrading the WSA from 12.5.x to 14.0.2!
It seems this still is an issue and causes the initially posted error message "* Realm or sequence not found".
Once I set one of the WSA boxes to Configuration Manager 14.0 I finally could assign the AD to the policies.
03-21-2013 08:28 AM
I expected this answer because it sounds obvious, but you would assign the configuration if the manager show you
* Realm or sequence not found after imported it ?
03-21-2013 08:43 AM
The box is not refreshing the correct information from the WSA. This would be caused because different config masters interact differently with the WSA's. So a 7.1 config master cannot refresh the correct data from the 7.5 box.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-21-2013 08:48 AM
Ok but are there any way to delete from the manager both configuration?? , after that I could imported de configuration again!!
03-25-2013 04:32 PM
Hi Oscar,
Could you please clarify your question so we may be able to best answer ?
Sincerely,
Erik Kaiser
WSA CSE
WSA Cisco Forums Moderator
03-26-2013 01:33 PM
Don´t worry, I solved it.
Thanks for your help.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: