When I am trying to change the profile picture in the webex application from the 'Edit Profile' then I am getting the error as "Avatar image could not be uploaded."
Tried via the login and accessing Webex via browser as well but there it does not return any error at all, selecting the new image just does nothing and does not update the Avatar.
Please check and help.
As your an end user I would recommend you to reach out to the corporate administrators for your environment to ask for help on this.
Control Hub is the administrative instance for Webex.
Directory Connector is a system that is used to automate user creation in Control Hub based on information in Active Directory (AD).
If your company uses Director Connector it could be so that your administrators have set it up to also synchronise the pictures of users from AD. If so you would not be able to change it in the Webex application, you’ll need to update it on your user account in AD. This should bring it over to Control Hub at the next synchronisation.
If you do use Directory Connector please look at this post. It contains the information about what you ask about. https://community.cisco.com/t5/webex-administration/webex-teams-avatar-upload/m-p/4079486#M1287
As your an end user I would recommend you to reach out to the corporate administrators for your environment to ask for help on this.
Control Hub is the administrative instance for Webex.
Directory Connector is a system that is used to automate user creation in Control Hub based on information in Active Directory (AD).
If your company uses Director Connector it could be so that your administrators have set it up to also synchronise the pictures of users from AD. If so you would not be able to change it in the Webex application, you’ll need to update it on your user account in AD. This should bring it over to Control Hub at the next synchronisation.
