Want users to only enter their user name once to access their Webex account

[Kathy N.]

Currently when a user logs in to webex, they go to our site, company.webex.com, and enter their user name.  This passes them to a idbroker login page where they have to re-enter their user name and now enter their password.  We would prefer they only have 1 page to enter their user name.  Can the URL of our site, company.webex.com, be redirected directly to our idbroker login page?

[Wade H.]

We are also having this issue, using Azure AD as IdP. I opened a TAC case on the issue a while back and was told that it was by design and there was no "fix". Seems like a very poor user experience, and I have not seen this with any other of our SSO applications. It's actually a bit of a security concern too, as people are not expecting to enter their username twice, and often attempt to enter their password (visible in clear text) at the second username prompt.

[DerekD]

We followed the SSO rabbit (flow) down it's hole and came up with the following URL to by-pass the service/realm discovery process so folks get "true" SSO from within our portal.

https://<SITENAME>.webex.com/dispatcher/CIAuthService.do?cmd=login&amp;returnURL=https%3A%2F%2F<SITENAME>.webex.com

Where you replace "<SITENAME>" accordingly.

[Kathy N.]

Thanks for this information but our LDAP authentication doesn't support this config.  I'm working with our network administrator on this.  He can do it but it will change part of the current look for users and we want to make sure they don't get confused.

[Roger Kallberg]

Sounds like your SSO setup is not correct. What should happen is that the login should use integrated authentication and not ask for the user information at all and this should be passed to the IdP without the need to enter any login information. What type of IdP do you have?