WebEx Auto Attendant

[henrick16]

Has anyone used the Auto Attendant feature in WebEx calling? We have voice enabled on our IVR in Cisco Unity that works with mixed results. I was wondering if the auto attendant feature in WebEx calling is a better option for a voice enabled directory.

Can the WebEx calling auto attendant be integrated with an on-premise Call Manager/Unity cluster?

The issues we are having with the voice directory in Unity is that we receive mixed results, for example when a caller enters a users first name only i.e. John the caller can receive for example 5 users to select and the next call entering the same name receiv

[kctrey · Accepted solution]

The Webex Calling Auto Attendant isn't voice-enabled. All of the selections, including dial-by-name directory is done with keypresses. Because of that, the results from the same input are always the same.