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Webex Call, Webex CC call

AhmedSalama9797
Level 1
Level 1

Hello Guys, Hope all well, just a quick question, In analytics , is there a way to differentiate between a call made by Webex contact centre interface and call made by Webex App

Ahmed Salama
1 Reply 1

dancia
Level 1
Level 1

Hi AhmedSalama9797, 

 

To my knowledge, I don't believe Analytics has the capability to give you a breakdown for calls made by different join methods i.e. Webex Contact Centre or Webex App. To get that level of detail you would probably have to go into the Troubleshooting section. 

You can get something similar but for Meetings though, not Calling, and that is stats about "Participants by Join Method". 

In Analytics, select Meetings and then the Participants tab. You should then be presented with some graphs similar to below:

 

2022-03-09_17-07-58.png

 I hope this helps.