@Ian Sully What browser are you using?
We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. Other browsers may produce unexpected results.
Control Hub doesn't support Internet Explorer.
Control Hub supports Microsoft Edge Version 79.0.309.71 (Official build) (64-bit) and later.
Control Hub is not designed for mobile devices.
Can you confirm which plan you have?
If it's a free plan, Control Hub is not included.
Here are the features with the free individual plans: https://help.webex.com/en-us/n19jg1u/Cisco-Webex-Free-Plan-Features