07-22-2020 06:14 AM
We have Webex Teams Unified CM(Over MRA).Voicemail is not working for all users,please see the (ATTACHMENT).
For the same users when login to their Jabber app (Over MRA) Voicemail is working fine.Please suggest.
CUCM server name is set to FQDN.
07-22-2020 11:48 AM
Hi Faraz,
Did you check the VM prereqs and config steps in the Teams UCM deployment guide?
Prereqs:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide/unified-cm-wbx-teams-deployment-guide_chapter_011.html#id_132409
Note the SSO comments.
Config:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide/unified-cm-wbx-teams-deployment-guide_chapter_010.html#id_132408
Note this step in the Service Profile config:
Set Credential source for voicemail service to Unified CM - IM and Presence.
Hope this helps,Marc
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community