Hello!
I received a complaint from my users saying that their Webex crushed. They are looking into Webex or network issues. However, when I look into the Webex meeting on troubleshooting I just see a normal disconnection:
Is there a way to see who or how a meeting or webinar ended? (i.e. Leave button from the touch panel, a laptop, directly from the VC, etc.)
Thank you!
Sounds like you are asking about a room system.
If you log into the web UI for the video unit (assuming Cisco) and go to diagnostics, you can find some of this information in the call logs and eventlog/all logs.
Start in the call logs to determine if it was a local or remote disconnect:
[cid:image001.png@01D8ACD8.40B11490]
You can also look in the eventlog/all
Local Disconnect (Touch Panel):
2022-08-10T15:58:21.847-07:00 appl[3236]: CuilApp[1]: User root/internal/phoenix-system about to execute command '/Call/Disconnect' from localhost.
2022-08-10T15:58:21.847-07:00 appl[3236]: MainEvents I: CallDisconnectRequested(p=3) remoteURI='' cause=[normal('') 'LocalDisconnect']
2022-08-10T15:58:22.032-07:00 appl[3236]: MainEvents I: CallDisconnected(p=3) remoteURI='' causeToLocal=[normal('') 'LocalDisconnect'] causeToRemote=[normal('') 'LocalDisconnect']
Local Disconnect (Web UI of codec)
2022-08-10T16:19:47.327-07:00 appl[3236]: CuilApp[1]: User /internal/xows about to execute command '/Call/Disconnect' from 10.XXX.242.231.
2022-08-10T16:19:47.328-07:00 appl[3236]: MainEvents I: CallDisconnectRequested(p=5) remoteURI='' cause=[normal('') 'LocalDisconnect']
2022-08-10T16:19:47.598-07:00 appl[3236]: MainEvents I: CallDisconnected(p=5) remoteURI='' causeToLocal=[normal('') 'LocalDisconnect'] causeToRemote=[normal('') 'LocalDisconnect']
Remote Disconnect (ended by Webex host)
2022-08-10T16:04:50.621-07:00 appl[3236]: Wx2Call[3]: wx2_call::onMeetingEndedTimeout(p=4): disconnecting call
2022-08-10T16:04:50.621-07:00 appl[3236]: Wx2Call[3]: wx2_call::doDisconnect(p=4): cause=RemoteDisconnect desc=MeetingEnded
2022-08-10T16:04:50.621-07:00 appl[3236]: Wx2[3]: CallImpl::leave
2022-08-10T16:04:50.622-07:00 appl[3236]: MainEvents I: CallDisconnectIndicated(p=4) remoteURI='' cause=[disconnected('MeetingEnded') 'RemoteDisconnect']
2022-08-10T16:04:50.710-07:00 appl[3236]: MainEvents I: CallDisconnected(p=4) remoteURI='' causeToLocal=[disconnected('MeetingEnded') 'RemoteDisconnect'] causeToRemote=[normal('') 'LocalDisconnect']
Sounds like you are asking about a room system.
If you log into the web UI for the video unit (assuming Cisco) and go to diagnostics, you can find some of this information in the call logs and eventlog/all logs.
Start in the call logs to determine if it was a local or remote disconnect:
[cid:image001.png@01D8ACD8.40B11490]
You can also look in the eventlog/all
Local Disconnect (Touch Panel):
2022-08-10T15:58:21.847-07:00 appl[3236]: CuilApp[1]: User root/internal/phoenix-system about to execute command '/Call/Disconnect' from localhost.
2022-08-10T15:58:21.847-07:00 appl[3236]: MainEvents I: CallDisconnectRequested(p=3) remoteURI='' cause=[normal('') 'LocalDisconnect']
2022-08-10T15:58:22.032-07:00 appl[3236]: MainEvents I: CallDisconnected(p=3) remoteURI='' causeToLocal=[normal('') 'LocalDisconnect'] causeToRemote=[normal('') 'LocalDisconnect']
Local Disconnect (Web UI of codec)
2022-08-10T16:19:47.327-07:00 appl[3236]: CuilApp[1]: User /internal/xows about to execute command '/Call/Disconnect' from 10.XXX.242.231.
2022-08-10T16:19:47.328-07:00 appl[3236]: MainEvents I: CallDisconnectRequested(p=5) remoteURI='' cause=[normal('') 'LocalDisconnect']
2022-08-10T16:19:47.598-07:00 appl[3236]: MainEvents I: CallDisconnected(p=5) remoteURI='' causeToLocal=[normal('') 'LocalDisconnect'] causeToRemote=[normal('') 'LocalDisconnect']
Remote Disconnect (ended by Webex host)
2022-08-10T16:04:50.621-07:00 appl[3236]: Wx2Call[3]: wx2_call::onMeetingEndedTimeout(p=4): disconnecting call
2022-08-10T16:04:50.621-07:00 appl[3236]: Wx2Call[3]: wx2_call::doDisconnect(p=4): cause=RemoteDisconnect desc=MeetingEnded
2022-08-10T16:04:50.621-07:00 appl[3236]: Wx2[3]: CallImpl::leave
2022-08-10T16:04:50.622-07:00 appl[3236]: MainEvents I: CallDisconnectIndicated(p=4) remoteURI='' cause=[disconnected('MeetingEnded') 'RemoteDisconnect']
2022-08-10T16:04:50.710-07:00 appl[3236]: MainEvents I: CallDisconnected(p=4) remoteURI='' causeToLocal=[disconnected('MeetingEnded') 'RemoteDisconnect'] causeToRemote=[normal('') 'LocalDisconnect']
