Busy Queue - No Ring Queue

[bartounet16000@gmail.com]

Hello
I don't understand the behavior of a queue.

When agents are busy in a queue and everyone is online

The next call enters the queue but without any ringtone or music... until someone is available in the queue.

I would like to make it simpler, if all the agents are on the line I would like the caller to hear a ringtone or music until an agent becomes available

[bartounet16000@gmail.com]

Thank you !!!

i missed these options !!

it works very well.

I have another question

is possible to hide name about Waiting Queue on the agent phone ??

Don't display the queue name
but only the caller's number

[Vaijanath Sonvane · Accepted solution]

Hi bartounet16000@gmail.com,

You can use Announcement option to enable Hold Music, Welcome Message and comfort messages.