Cisco 730 Headset switches into Ambient mode when on Webex called

[mrrickyg]

I have a pair of Cisco 730 headphones with a hardware Ambient to Noise cancelation hardware switch. When I take a Webex call they are somehow doing a software switch into the ambient setting as I get simple noises like typing or rubbing my clothes amplified. I can't find a setting in the control panel for this. This is on Webex 43.11 on Sonoma 14.1.2

Anyone else experience this?

[jamoser-cisco]

This happened to me in the past... not sure why but it went away but its back as of today.

I plugged the headset into my Mac and it said there was a firmware update, so I updated.  Didn't resolve the issue.

[jamoser-cisco]

Previously I tried removing, repairing the headset and it did not work.  I just tried that now and started a meeting with myself and it seems like it might be fine now.  Will see if it actually happens in my next actual meeting.