To generate reports for calls that were forwarded to voicemails in Webex Calling, you can utilize the "Get Detailed Call History" API available in the Webex for Developers documentation. This API allows you to filter call data records (CDR) by various parameters, including the start and end time of the period you're interested in and specific locations within your organization.
When collecting data related to voicemail-forwarded calls, you may focus on specific response properties such as:
- Called Number: For incoming calls, this would be the telephone number of the user. For outgoing calls, it's the telephone number of the called party. By filtering with the voicemail pilot number, you can identify calls forwarded to voicemail.
- Call Type: Identifying the type of call can help you distinguish between different call scenarios.
- Direction: Shows whether the call was inbound or outbound, which could be useful depending on how your voicemail system is configured.
- Original Reason: Provides the call redirection reason, such as "NoAnswer" or "UserBusy," which could indicate a forward to voicemail.
- Redirect Reason: Similar to the original reason, this field indicates the reason for call redirection, which could also help identify calls forwarded to voicemail.
These fields can help you isolate and analyze calls that were forwarded to voicemails. The API's flexibility in terms of filtering by time and location can assist in generating a focused dataset for your reports. For more comprehensive guidance on utilizing this API, including request parameters and response properties, visit the Get Detailed Call History API documentation on the Webex for Developers site.
